Honestly, this was the worst hotel experience I had during my entire trip to Yinchuan and Zhongwei. First off, the hotel was hard to find. The taxi dropped us off by the roadside, and we had to drag our luggage and family under the scorching sun to find the main entrance. I could almost forgive that. After checking into the room, the front desk called to ask if I was happy with it. I mentioned I wasn't thrilled with the north-facing aspect, but I didn't explicitly ask to switch rooms. Then, the front desk asked if they could take my key card down and switch rooms for me. I said yes. So, I took all my belongings out, packed them back up, and was ready to head out with my suitcase. Then they called AGAIN to say there were no rooms available and I couldn't switch. I just laughed in disbelief. You called ME first to ask if I was happy and offered to switch rooms. Do you guys not keep track of your room availability? Just making things up as you go? Are you trying to mess with me? No customer service, no politeness whatsoever. From the taxi ride to the hotel service, everything in Lanzhou was terrible. Never coming back! Avoid at all costs! As for the room, you can see for yourselves – it's basically motel standard. The bathroom only had a handheld shower, no rainfall showerhead, which was incredibly frustrating! And they still had the nerve to text me asking for a good review! How do they even have the audacity?!
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