Kempinski Hotel Chongqing

I've been to Chongqing many times, but this was my first stay at a Kempinski. I'd seen on Trip.com that the hotel opened in 2012, so I assumed the facilities and decor might be a bit outdated. However, I was pleasantly surprised to find that despite being open for 14 years, this Kempinski is still exceptionally well-maintained. The original construction materials and furnishings were clearly high-quality, luxury items, so overall, aside from the slightly older design and decor style, everything else was unexpectedly good. This includes the dining options – whether it was Elements Western Restaurant, the Beer Bar, or the Executive Lounge, the food quality was impressive. The desserts and bread, in particular, truly showcased the essence of German culinary excellence. Of course, as a boutique hotel under the GHA DISCOVERY alliance, what truly impressed me most was the service. From the welcoming attitude of the staff to the efficiency of the management team in resolving issues, it truly lives up to Kempinski's reputation as a European hotel aristocrat. Special thanks to the hotel management and operations teams for their meticulous care and excellent service during my stay. Employees like Wilson, the Director of Rooms, Paul, the Guest Services Manager, and Lucy, the Executive Lounge intern, all deserve special recognition!

Overall, the hotel is quite good. It's clean, and the soundproofing is excellent. They even arranged a high-floor room for us, which we really appreciated. The location is also great, making it convenient to get everywhere, and the parking lot is spacious.

The room was clean and tidy, and the service was attentive, making for a super comfortable stay. The location is excellent, and the soundproofing is great, so I slept really well. The hygiene was spot on, and the natural light was good. I'll definitely choose this place again next time.

Service: Poor. We left an iPad in the room, and the hotel didn't even bother to contact us. We remembered around 4:30 PM on the day of checkout and called the hotel. They said they found it during room inspection and it was at the front desk. I don't understand why they didn't proactively contact the guests. When we went to pick it up the next day, the staff initially showed little remorse until I gave them a piece of my mind, and then they called to apologize that afternoon. The security guards at the entrance also had an indifferent attitude towards guests. There are definitely issues with hotel management! Cleanliness: Perhaps it's an old building, as the room felt damp and had a strong odor. The first-floor restroom also didn't feel very clean. Facilities: The construction at the parking lot entrance made it messy and inconvenient to get in and out. The room also had various paid items like mineral water, potato chips, and an emergency kit... It feels like an outdated business model and isn't very guest-friendly. The only redeeming quality was the breakfast; the variety was quite comprehensive, and the taste was good!

On our first night, the AC wasn't working. All three of us woke up around 3 AM because of the heat. We called the front desk and they sent a repairman, but he just said that was as cold as it gets and there was nothing he could do. The next day, I went to the front desk again, and they mentioned that other guests had reported the same issue and that it had been fixed. They asked us to try it again that night, and thankfully, it worked fine. The repairman, however, had a terrible attitude and seemed unwilling to help us at all! The hotel's cleanliness was also very poor; I even found a disposable slipper stuck in a table crevice! A big shout out to Alice at the front desk though, she had an absolutely wonderful attitude!

True to its reputation as a seasoned five-star hotel, its location is superb. Getting anywhere by taxi is a breeze. The front desk, concierge, and room service staff were all incredibly polite and attentive. We also got to try the complimentary German beer. The room itself was spacious, equipped with a fridge, and our high-floor room offered great views. The breakfast spread was extensive, featuring made-to-order noodles and vermicelli. The only minor setback was that the air conditioning unit broke down on the day of our arrival, making the room extremely hot. Even after switching rooms, the issue persisted. The staff kindly brought us iced watermelon and a fan. We hope this kind of 'hard flaw' doesn't happen on our next visit, especially since Chongqing summers can be quite sweltering.

This is a well-located, older hotel. The service, from the doorman to the room attendants, was excellent. It's conveniently located, and while the room facilities are a bit dated, the cleanliness was impeccable.

Great service, and the breakfast spread was impressive. The location is good too. You can tell the hotel has good bones, it's just a bit old-fashioned now.

Although the hotel is a bit older, the facilities are still very well-maintained. From the doormen to the front desk and room service staff, everyone is incredibly polite and greets guests warmly. Both the breakfast and happy hour food were excellent. For the price, it's absolutely fantastic value for money. The location is also very convenient, just a short walk to the Gongmao metro station. Highly recommend!