New Hall Hotel & Spa, Birmingham

Room wasn’t ready when we arrived ( it was before 3) but staff were very friendly and stored out luggage. Had a lovely walk around the grounds which are a delight. Had a drink in the bar later where again everyone very friendly. Lovely hotel with great grounds and people

Food was not nice at all, we arrived at breakfast day two 9:45am and we were told hot breakfast was closed even breakfast was not meant to finish until 10am

It was a lovely stay!! Recommend it!!

Beautiful old main building and well constructed new wing that blended seamlessly with the old main Hall. However, due to the layout and lack of lifts it meant a really long walk from our room to the main reception area. The Hotel seemed to have a lack of staff - the very nice mature lady at reception, was multitasking and ended up carrying our bags up to the room. This staff shortage manifested itself later when we went to have dinner - to be told that the gas was off in the kitchen and therefore they could only serve cold food. A complaint - but not necessarily to the limited staff, was to the guests that stubbed their cigarette butts out on the lawn by the outside terrace - unacceptable behaviour. All in all - beautiful location but only an acceptable level of service and facilities - the public rooms were dated and more resembled the local golf club. It could be so much better.

We have just returned from a fantastic 3-day stay at the New Hall Hotel in Sutton Coldfield, and we cannot recommend it highly enough. From start to finish, the entire experience was thoroughly enjoyable. The hotel itself is excellent steeped in history, beautifully maintained, and full of character. Our room was incredibly comfortable, providing the perfect backdrop for a relaxing getaway. What truly sets New Hall apart, however, is the staff. Every single team member we encountered was warm, professional, and went above and beyond to make us feel welcome. Breakfast each morning was also very good, with a great selection of high-quality options to start the day right. Whether you are visiting the area for business, exploring the local sights, or simply looking for a peaceful, relaxing break to unwind, this hotel is the perfect choice. We would recommend it to anyone and will definitely be returning!