The Union Station Nashville Yards, Autograph Collection

The room was quite big . Taking showers was another thing, the water never got hot. Their breakfast service didn't start till seven so you couldn't even get coffee. I probably wouldn't stay here again.

Excellent hotel, and excellent service. The bell men go out of their way and are extremely nice. The front desk clerk was extremely helpful and we felt very welcomed. I highly recommend and will be back.

Very dissatisfied. We spent a lot of money on 2 king suites for New Years and was not told we would not have access to a restaurant or bar due to a wedding. We were not allowed in certain areas, called for extra towels and never received. Will never visit this hotel again.

Staff very professional and courteous! Solved a reservation problem for us and communicated the resolution promptly! Room was very clean and comfortable. The holiday decorations put us in the spirit…and the lobby bar is always so inviting!

Clean room. They were able to check us in on arrival instead of waiting until the afternoon. I feel that was the best service we could have received since we had flown in and needed to rest. All the staff were so friendly and helpful. Will definitely stay again should we go to Nashville.

Due to limited space, please feel free to contact us for any additional comments! Hotel is beautiful, some staff like valet, concierge and front desk were very nice and helpful with questions. We did enjoy our room and the convivence to downtown Nashville and Whole food store where we could go and grab any snacks and/or personal items. Here are a few comments we feel were important and needed to be addressed. The Conductor's Hour does not happen as advertised on your hotel site; we tried this on two separate occasions during our 5 day stay. The bar staff was average, a total disappointment. The Stationairy restaurant, only ate there one time during our stay. The serving staff was average and food extremely disappointing, far below our expectations. Unfortunately, the only meal we had was on Thanksgiving Day, we ordered the Thanksgiving turkey lunch you had on special. Our food came out at room temperature, was not hot, very disappointing. We also felt that two of the traditional Thanksgiving Day food mainstays were not included and we inquired with our server and was told not available. The first thing being no bread or roll and the second thing we asked our server about desert options and he informed us that there are no desert options, we believe this due to his limited English. When we left the restaurant, we saw deserts at other tables. We were disappointed, we did not experience the AAA 4-star hotel as advertised Hotel needs to step it up to maintain a AAA 4-star hotel.

Very friendly and helpful staff. The room was clean and well furnished. The beds were very comfortable.

Staff was amazing! Room was outstanding. The Historical significance is jaw dropping!

Beautiful hotel! So convenient to all the fun Nashville provides. The staff is so friendly and very helpful. Our stay was truly memorable.