The Heritage Pattaya Beachfront Resort

Great place for the value clean and beautiful views a walk to the beach. Definitely one my favorite.

Very poorly maintained rooms. Musty smelling, moldy and stained curtains, dirty walls and AC vents, cracked and broken interior, sheets with holes, dusty with cobwebs, riddled with ants and other insects. Not acceptable for this price point. Resort under renovation. Piles of debris and mess make it not attractive. Most pools closed, which really spoiled the experience. TV didn't work and staff took more than 5 hours to fix it without offering an alternative room. GM or service manager not available to talk to me at my convenience, as too busy with "convention" guests, who presumably are important and valued customers. I now see why so many guests gave this a 1 star review! Service poor - noone assisted to carry bags and send you to the room. Request for a higher floor was ignored and was told there were no other available rooms due to "convention" when in fact the hotel was very low occupancy the whole period. Trip.com shouldn't promote this hotel.

The hotel is very nice with two big pools and a public beach just outside the hotel gate. It's very good for families with children. They have a nice and well-equipped kids playroom indoors with A/C. But if you travel with kids, avoid building #2 as it is close to a big public amuzement park that throws very noisy parties on Saturdays. They end at 11 pm, so it is bearable, but still need to consider if you have a baby. Other than that, everything was good.

We had a great time here. Two very minor complaints. 1) The mattress was extra firm, my preference is a medium or plush, not their fault; It’s a preference. 2) The water pressure and temperature fluctuate. It may be the amount of units, but it wasn’t a major issue the most beautiful sunsets, right from the balcony!

We have a great time spending here. There are good service staff and the room view is gorgeous. I can see the sea on my balcony. The beach can be accessed by the hotel. However the beach area is public and not clean, not a privaterivate beach and there are homeless and plenty of people around.

A pleasant stay at my go-to hotel in Pattaya. Stunning views, reasonable rates, excellent and friendly service from the staff.