Located near Orchard Road, the hotel offers direct elevator access to the mall on the first floor, making shopping incredibly convenient. It's situated between two MRT stations, and there are plenty of dining options in the basement of the nearby Takashimaya. The front desk staff can speak Chinese. The hotel is split into two towers with separate elevator banks that are quite far apart, and the front desk's directions weren't very clear, so it was easy to get lost. The room was small and faced the street, but the soundproofing was excellent. However, it was significantly smaller compared to the Andaz, which is also five-star but at a lower price point. It had a small bathtub, and the snacks weren't priced but were chargeable. Breakfast was lavish but very crowded. Staff seated guests, and the dining area was large – try not to sit too far away. It's best to go early to avoid the crowds. They offered Indian curries and bread, and freshly squeezed juice was available in a corner. The staff looked serious and were rather cold towards Chinese guests speaking Mandarin. The pool is on the same floor as the front desk, it's not large or an infinity pool, and there's no dedicated changing room, just a family restroom to change in. Compared to Hilton hotels in China, this one falls far short in both hardware and software. At nearly 3,000 per night, the value for money is very low. Unless you really love shopping every day, I wouldn't highly recommend it.
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