Relais des Trois Châteaux Hôtel-Restaurant - Teritoria

The hotel looks nice. The room was orderly the bathroom REEKED of cigarette smoke AND THE ROOM WAS SO HOT EVERYBODY WAS THIRSTY ALL NIGHT LONG. The breakfast was a bit overpriced with super super SALTY EGGS in the disappointing part was the coffee for a nice hotel being MIXED COFFEE especially being a parents next day was just tearful.

Unique hotel with wonderful rooms and service. Staff were very helpful and kind - one note is that the front desk is only staffed until 8 pm. The room was amazing - very large with beautiful furnishings. Window was overlooking the quaint street. The bathroom was very nice and great water pressure in shower. Bed was extra comfortable (and seemed like an American King size bed). Only hotel on our France trip that had plenty of space for luggage! Quiet nights sleep and excellent restaurant on site. We had dinner there and everything was delicious and we really enjoyed the local wines. Overall the hotel seemed to be well renovated recently and had excellent service and accommodations!

I am not sure how this hotel is four stars, as it does not offer much beyond a tiny, non-updated room to sleep in and a nice location in the Loire, and I do not believe it is worth the price. We had trouble booking online with the first confirmation not coming through, but I called and confirmed the reservation. We arrived at 20:15 and the reception was not staffed, so we had to call the hotel and were directed to the restaurant. Then we were given keys to two non-adjoining rooms, although I had booked a suite, which I inquired about, and I was told that no other rooms were available. Upon going to the room, I realized that the welcome letter was addressed to a different person--the attendant didn't think to verify my identity when I questioned the lack of a suite, and I was not expecting a personalized letter. We returned to receive the correct suite assignment, and my husband slipped the key/letter back to the attendant as the other party arrived. The restaurant was expensive with tiny servings and inattentive service. The next day, the hotel breakfast looked to be cereals from a distance--instead, we had breakfast at a cafe and picked up pastries at a lovely shop across the street for about 12 euros. Upon checkout, I had to ask the attendant to remove 60 euros in breakfast charges! They did not charge for parking at least.

Clean and comfortable. Had dinner at the restaurant and it was good.

The interior is like new, really nicely done.

The lift was out of order for a couple of days so you had to go up and down 4 (!) stairs to get to the room. No help with the suitcases offered though. Plus the fact that the receptionist said that the lift would be just around the corner. The room itself was tiny, facing the road and the opposite house so you could not open the window. The entire stay there was the sound of running water which did not come from our room. The bed was hard but the pillows even harder which gave us neck pain. When leaving the room you have to pull the room key. Really all electricity is off then. Even your mobile could not be charged and every time you come back to the room the TV turns on saying ‚no connection’. You habe to switch it off manuslky then. The maid was extremely loud in the next room, bumping things against the wall as if she wanted us to get out of our room. Finally she wanted to come in the room at 9:40 despite the fact that we placed the ‚do not disturb‘ sign and check out was 11:00. All in all not good.

Poor service and the place had no one around to assist during check in and check out I.e 9pm and 6.30am. Luckily some one passed the main door or we would have been standing outside for a while as the entry after hours is only through your room key card. The place didn’t feel alive and welcoming.

Poor hotel for price level This is not a 4 star hotel by any stretch of the imagination. They have no coffee in the room, no laundry service. We had to check in through the restaurant since there is never anyone at the reception. At check out, we had to leave early (6am) and there was no one there again, he asked us to wait till 8 am even when we told him we had a flight. We were never even informed that reception is not available 24x7 which is the norm at 4 star hotels. Not a pleasant stay.

We had a great stay here. The refurbishment is excellent, very well decorated. The standard rooms are comfortable if a little small - but really missing a kettle or coffee machine, the restaurant is excellent, great choice of local wines. Overall would recommend.