A huge thanks to the concierge in the picture! My car was blocked by another car, and the other driver didn't leave a contact number. He was more concerned than I was, constantly thinking of solutions, and eventually helped me move the car remotely so I could leave on time. He was incredibly responsible.
The hotel's environment, rooms, family-friendly facilities, and pool are all excellent. This time, I stayed in a forest view room, and the view was still good enough for a trip with kids, offering great value for money (though the lake view room I stayed in last time definitely had a better view).
Just two minor hiccups: On the afternoon of check-in, I asked the front desk in the lobby for a high chair for my child, but it wasn't delivered even by the next morning. I had to call and remind them the next morning, and the lady who answered quickly resolved it. Also, on the first afternoon when my car was blocked in the lobby, I contacted the front desk for help, and their response was a bit perfunctory. In the end, I found the concierge himself to solve the problem. There's room for improvement in service coordination, but overall, the minor flaws don't detract from the overall excellent experience.
Original TextTranslation provided by AI