Banyan Tree Hangzhou

The environment is serene, making it a prime choice for a vacation. The location is excellent too, situated on the southeast side of Xixi Wetland, near Xixi Paradise. It offers a tranquil escape from the bustling city, allowing you to retreat from the world or re-engage with it, perfectly aligning with the hotel's philosophy.

Banyan Tree Hangzhou is beautifully located with a comfortable and pleasant environment. The service is warm and thoughtful, and very personalized, especially Olive at the front desk. I'll definitely come back to stay again if I have the chance.

The room was quiet, so I slept incredibly well. Both the Western and Chinese meals for dinner and breakfast were a delightful surprise. From ingredients to preparation, everything met the brand's high standards. I'd recommend trying all three meals. Special thanks to Olive for the excellent service!

The room was nice and spacious, and the hand-rowed boat ride was enjoyable. The wetland was quiet with no other tourists, which was a pleasant surprise. Unfortunately, the bird-watching activity we were looking forward to was canceled due to rain, and there weren't many other free activities available. The complimentary fruit was a bit underwhelming. Other than that, the staff service was excellent.

The room was spacious and comfortable, and the staff were warm and attentive, promptly addressing any needs. The hotel isn't huge, but the views are quite lovely. It's really pleasant to take a stroll around the hotel after breakfast.

The hotel stay was excellent. We brought our child, and the hotel was warm and attentive. The environment is beautiful, making for a very comfortable stay. The room was spacious, clean, and meticulously tidied. Olive at the front desk provided wonderful service. The surroundings are lovely.

Poor hygiene and hardly any activities. Aside from the beautiful scenery, this hotel really doesn't live up to any star rating standards.

The hotel as a whole is beautiful and quiet, and every staff member I met was very nice! Especially Olive, our butler, who was always ready to answer questions and resolve various issues promptly. The front desk, concierge, and restaurant staff were all polite, enthusiastic, and provided excellent service. During my stay, taking a tour on the hotel's sculling boat was a very pleasant experience, allowing us to avoid the crowds.