Guest User
February 23, 2026
This time, I was traveling with my mom, and after comparing a few options, I felt like the Sheraton would be convenient, so I decided to book it. And it definitely didn't disappoint! From our room, we had a view of Asok station, and it only took a minute to get from the lobby to the BTS without having to go up or down any stairs – perfect for me. Although the room's facilities are a bit older, they're very well-maintained and don't feel dated or uncomfortable. Housekeeping was meticulous every day.
There's one thing I really want to highlight: when we were checking out, my mom couldn't find her ring. We specifically asked the hotel for help, and the front desk staff was incredibly diligent, immediately notifying housekeeping to search. They weren't just going through the motions; they looked genuinely concerned and serious. We went to eat, and during our meal, the hotel even called to say they hadn't found it yet but would continue searching and would update us when we returned. When we got back to the lobby, they even sent a Chinese-speaking staff member to explain the situation and express their regret. It turns out, we later found out when we got home that my mom had put the ring in her glasses case and forgotten about it – a false alarm! But I'm so grateful for the professionalism, dedication, and importance the hotel showed at that time. It made for an excellent experience. I want to especially apologize to the hotel here for causing them trouble. Thank you for all the services provided; I will definitely stay here again next time.
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