Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok

The location, service, and breakfast are all excellent. However, the facilities are a bit old. There was a leak at the base of the showerhead, which made my shower quite uncomfortable.

I stayed for a week, and the hotel offered daily fitness classes, including yoga and Zumba. The pool on the third floor was beautiful. The afternoon tea was also a highlight. Right outside the hotel is Terminal 21, making it convenient for dining and shopping!

The room is spacious, and the touch of green in the bathroom feels particularly comfortable. The hotel's pool has a lovely Southeast Asian vibe. Breakfast is plentiful and the service is attentive. It's easy to get around, and the nearby Terminal 21 mall is very modern and unique. The SW1 market food stalls next door are super convenient for a late-night snack.

The room was very spacious and incredibly clean, with fresh fruit provided daily. The view from the window was lovely, and the location was excellent, with both a Skytrain station and a subway nearby. The service was absolutely superb! The room was tidied up perfectly, and if we ever missed breakfast, a quick call would have it ready for us in 20 minutes. The breakfast spread was fantastic, and every single staff member had an incredibly positive attitude. They always went out of their way to find the best solutions for guests, and what was especially remarkable was their constant enthusiasm. For example, the gentleman at the front desk and the young man in the restaurant who handled the 'today's special' were always a joy to see every day. 😊 I will definitely consider staying here again next time!

This is an old-money style hotel with a decent buffet breakfast. It's conveniently located near both the BTS and MRT, and taxis are easy to catch. The hotel staff are very helpful; they'll let you know when your taxi has arrived, open the door for you, and assist with your luggage.

True to its reputation as an established five-star hotel, the location is superb, and the service is impeccable. The bed was incredibly comfortable, and the breakfast buffet offered a wide variety of choices. Highly recommended!

I chose this Sheraton for its convenient access to the airport the next day, and I had high expectations. The actual location is incredibly convenient, right in the city center, making it easy to get anywhere, and surrounded by various shopping malls. The room facilities and equipment are well-maintained, and the mattress is comfortable. Both the front desk and restaurant staff provided decent service. However, the issues arose with the housekeeping (HSKP) team. Firstly, the room hygiene was poor. There was a clearly visible, bent hair on the bottled drinking water (which had a leather sleeve) from the mini-bar!!!!!!! How did that even happen? What kind of cloth was used? Didn't anyone notice during the room check? I set that bottle of water aside, and when checking out, I provided feedback to the front desk. A GSM or GRO apologized and understood the situation. At that point, I had no demands, only feeling that the HSKP team needed to be more careful in the future. Later that afternoon, on my way back to the hotel to pick up my luggage, I realized I had forgotten a cheesecake in the fridge that I had bought earlier. I informed the front desk and waited a bit. A bellhop then brought it down to me. There was no explanation, apology, or any attempt to compensate for the customer experience. I also don't know where they found it, or if they had proactively discovered it before. By this point, my opinion of the service had already significantly deteriorated, though not enough for me to write a bad review. That was until I returned home and was unpacking, only to find a piece of clothing missing. I had washed it and hung it to dry in the hotel bathroom. Why didn't anyone proactively report a guest's forgotten item during the room check after I checked out? As a guest who had already complained twice, couldn't this have warranted some attention? The clothing wasn't valuable, but the string of errors was truly unacceptable. I was going to email about this, especially since the front desk said they would send the invoice to my email, but I haven't received any email to this day. Wow... honestly, it's unbelievable how many service flaws at this Sheraton were reflected in my experience. What a lucky person I am. As someone in the hotel industry, I believe that both standardized and personalized service should be given more importance in the current market environment. Of course, this time I also experienced firsthand the customer's journey from expectation to disappointment with a hotel. I've shared this case with my team, hoping we can all learn from it and do better.

The room was incredibly clean, and the service was impeccable. My wife's cosmetics were scattered on the sink, but after housekeeping, the hotel staff had neatly organized them. The hotel's location in the city center is super convenient for transportation, whether you're taking the light rail, a taxi, or just walking to go shopping. There's a night market, a mall, and convenience stores right downstairs. The hotel also offers Chinese-speaking staff who are warm, polite, and attentive! The gym is great, with cardio and strength training areas clearly separated, and the facilities are excellent. Very satisfied!