Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok

This is an old-money style hotel with a decent buffet breakfast. It's conveniently located near both the BTS and MRT, and taxis are easy to catch. The hotel staff are very helpful; they'll let you know when your taxi has arrived, open the door for you, and assist with your luggage.

True to its reputation as an established five-star hotel, the location is superb, and the service is impeccable. The bed was incredibly comfortable, and the breakfast buffet offered a wide variety of choices. Highly recommended!

I chose this Sheraton for its convenient access to the airport the next day, and I had high expectations. The actual location is incredibly convenient, right in the city center, making it easy to get anywhere, and surrounded by various shopping malls. The room facilities and equipment are well-maintained, and the mattress is comfortable. Both the front desk and restaurant staff provided decent service. However, the issues arose with the housekeeping (HSKP) team. Firstly, the room hygiene was poor. There was a clearly visible, bent hair on the bottled drinking water (which had a leather sleeve) from the mini-bar!!!!!!! How did that even happen? What kind of cloth was used? Didn't anyone notice during the room check? I set that bottle of water aside, and when checking out, I provided feedback to the front desk. A GSM or GRO apologized and understood the situation. At that point, I had no demands, only feeling that the HSKP team needed to be more careful in the future. Later that afternoon, on my way back to the hotel to pick up my luggage, I realized I had forgotten a cheesecake in the fridge that I had bought earlier. I informed the front desk and waited a bit. A bellhop then brought it down to me. There was no explanation, apology, or any attempt to compensate for the customer experience. I also don't know where they found it, or if they had proactively discovered it before. By this point, my opinion of the service had already significantly deteriorated, though not enough for me to write a bad review. That was until I returned home and was unpacking, only to find a piece of clothing missing. I had washed it and hung it to dry in the hotel bathroom. Why didn't anyone proactively report a guest's forgotten item during the room check after I checked out? As a guest who had already complained twice, couldn't this have warranted some attention? The clothing wasn't valuable, but the string of errors was truly unacceptable. I was going to email about this, especially since the front desk said they would send the invoice to my email, but I haven't received any email to this day. Wow... honestly, it's unbelievable how many service flaws at this Sheraton were reflected in my experience. What a lucky person I am. As someone in the hotel industry, I believe that both standardized and personalized service should be given more importance in the current market environment. Of course, this time I also experienced firsthand the customer's journey from expectation to disappointment with a hotel. I've shared this case with my team, hoping we can all learn from it and do better.

The room was incredibly clean, and the service was impeccable. My wife's cosmetics were scattered on the sink, but after housekeeping, the hotel staff had neatly organized them. The hotel's location in the city center is super convenient for transportation, whether you're taking the light rail, a taxi, or just walking to go shopping. There's a night market, a mall, and convenience stores right downstairs. The hotel also offers Chinese-speaking staff who are warm, polite, and attentive! The gym is great, with cardio and strength training areas clearly separated, and the facilities are excellent. Very satisfied!

The hotel's location is great, very close to the MRT, making it convenient to go anywhere. Terminal 21 is just across the street, so eating and shopping are super easy. The hotel is a bit old-fashioned, but the service is excellent. Overall, it's pretty good!

The hotel's location is fantastic, with an old-money vibe. The rooms are decent, though the shower facilities are a bit dated. Breakfast offers a good variety. The swimming area is beautiful but not really suitable for a proper swim. Overall, I'm quite satisfied!

Every time I visit Bangkok, I choose to stay here for a few days. The main reason is its incredibly convenient location, right in the heart of the shopping district. The hotel lobby provides direct access to Terminal 21, which makes shopping super easy. The breakfast is also delicious, and my family and I had a wonderful time. The location is also very convenient, and the kids said they'd love to come back again next time.

Great location, very convenient for BTS access, just a few stops to the Siam shopping district, and Terminal 21 is right downstairs. The service is excellent – proactive, polite, and enthusiastic, especially the lobby staff who always greet the children with a smile. The hotel facilities are well-maintained; the bathroom decor is particularly unique, the outdoor pool is fantastic, and the gym has an abundant selection of equipment, even a C2 rower! Overall, it offers great value for money. Highly recommended.

This time, I was traveling with my mom, and after comparing a few options, I felt like the Sheraton would be convenient, so I decided to book it. And it definitely didn't disappoint! From our room, we had a view of Asok station, and it only took a minute to get from the lobby to the BTS without having to go up or down any stairs – perfect for me. Although the room's facilities are a bit older, they're very well-maintained and don't feel dated or uncomfortable. Housekeeping was meticulous every day. There's one thing I really want to highlight: when we were checking out, my mom couldn't find her ring. We specifically asked the hotel for help, and the front desk staff was incredibly diligent, immediately notifying housekeeping to search. They weren't just going through the motions; they looked genuinely concerned and serious. We went to eat, and during our meal, the hotel even called to say they hadn't found it yet but would continue searching and would update us when we returned. When we got back to the lobby, they even sent a Chinese-speaking staff member to explain the situation and express their regret. It turns out, we later found out when we got home that my mom had put the ring in her glasses case and forgotten about it – a false alarm! But I'm so grateful for the professionalism, dedication, and importance the hotel showed at that time. It made for an excellent experience. I want to especially apologize to the hotel here for causing them trouble. Thank you for all the services provided; I will definitely stay here again next time.