The Ritz-Carlton Shanghai, Pudong

A luxurious and prestigious hotel with magnificent views, excellent service, and delicious breakfasts!

Super happy with our trip! The room attendant was lovely and even gave us two dolls when we checked out.

The location and views are absolutely amazing! Even though the hotel has been open for a while, the facilities are incredibly well-maintained. The elevator area makes a grand first impression, and the rooms themselves are very tasteful and high-quality.

Service: Good, very good, excellent, incredibly good, felt absolutely amazing, unbelievably good, so good it's beyond words, so good it's 'very, very, very good,' hahahahahahahahahahaha!

I originally booked a standard room, thinking I'd be able to see the Oriental Pearl Tower. Later, I paid to upgrade to an executive Oriental Pearl room. The lounge offers five meals a day, which was really impressive. We spent the entire day at the hotel. Jennie, the manager of the executive lounge, also took great care of us. When you're traveling, the most important thing is for the kids to have fun!

The hotel's location is undeniably great. I paid extra to upgrade to a river view room, and the views, especially at night, were absolutely stunning. 👍 However, I wasn't too impressed with the service. While some staff members were polite and smiled, that was about it. They often carried a subtle air of arrogance. I did receive the little lion keychain I'd requested in advance, which they said was hard to get. Honestly, I don't quite understand why (as I've seen many reviews where guests received them proactively from staff). As for the welcome fruit, I don't even want to bother complaining – it was so meager it was almost comical when I first saw it in the room. On the other hand, the executive lounge offering five meals a day was absolutely fantastic! We ended up having all our meals at the hotel, which was super convenient. I also tried the pool, and it was excellent! Overall, my first stay at the Ritz-Carlton Shanghai was just okay; it definitely didn't wow me.

They gave us an ideal room with a view of the Pearl Tower! The service was excellent; they really went out of their way to help us due to our flight cancellation because of a typhoon. At the reception, there were Russian-speaking hostesses, and the local hostesses also spoke decent English. The rooms truly felt like heavy luxury! Everything worked perfectly. On the downside, breakfast was very specifically Chinese, you really had to pick and choose what to eat to avoid food you weren't accustomed to. Also, the hotel allegedly miscalculated our stay twice, increasing the cost retroactively each time. Another unpleasant detail is that booking this hotel through Trip.com is considered a pre-booking, and you will effectively be charged twice at the hotel itself, plus a deposit for your stay. The pre-booking amount will only be refunded a few days after checkout – just be prepared for this.

My stay at the Ritz-Carlton Shanghai, Pudong, exceeded my expectations. From the moment I stepped in, the service was impeccable. The staff were attentive and thoughtful during check-in, proactively helping with my luggage and patiently explaining the hotel's facilities and layout. The room offered a direct view of the Huangpu River, creating a fantastic ambiance at night. The bedding was incredibly soft and comfortable, and the quality of the bathroom amenities was also top-notch. The breakfast spread was extensive, and the freshly made noodles were delicious. The location is also very convenient, with Lujiazui's central business district within walking distance. I'd highly recommend this hotel for both business trips and leisure travel.