The moment I checked in, I could already tell that the floor was not clean, it was covered with dust and hair. I even wiped it with tissue to confirm, and it turned out to be extremely dirty (as shown in the attached photo).
A few hours after checking in, I informed the receptionist about the issue. They acknowledged it, but no action was taken. The next morning, I personally requested for the floor to be cleaned and mopped. Although they appeared to acknowledge my request, the floor was still dirty when I returned to the room. I eventually had to clean it myself.
I also requested for the bedsheets to be changed, but this was ignored as well. The hotel management should seriously review the performance of their housekeeping team, as the cleanliness standards are very poor and unacceptable.
That said, I do appreciate the kindness of the receptionists who allowed my sisters and I to check in early after noticing us resting on the couch in front of the counter. That gesture was genuinely thoughtful and humane.
In terms of location, the hotel is conveniently situated near Nanjing East Road Metro Station, particularly Exit 4. For those with luggage, Exit 2 is a better option as it has lift and escalator access, although it is slightly further.
Overall, the location and front desk service are commendable, but the cleanliness is a major concern. It is such a waste, especially for a relatively new establishment. Cleanliness should never be compromised.
