Park Hyatt Niseko Hanazono

An absolutely wonderful stay! A big thank you to the hotel for the complimentary room upgrade for my birthday, and the delightful surprise of a birthday cake. Taeyang, a male staff member at the front desk, spoke excellent English and was very polite. The hotel facilities are top-notch, with a great selection of outdoor activities. Overall, my stay was 100% perfect, and I had a truly unforgettable birthday trip! 😚😋

Park Hyatt Niseko Hanazono is the pinnacle of the Park Hyatt brand. From the decor, design, onsen, skiing, to the dining… everything about it is incredibly satisfying. The room size is generous, the design is well-thought-out, and the selection of amenities, bed, pillows, internet, and bathroom… all are top-notch, truly outstanding in every aspect. The hotel's restaurants are also world-class; whether it's French cuisine, Japanese dishes, Chinese food, or even the lobby lounge, all maintain an exceptionally high standard. A flawless hotel.

I booked this hotel for a round at Hanazono Golf, and it was by far the worst service I've ever experienced at a Japanese hotel. If convenience for skiing or golf is your priority, you might consider it. However, the room cleaning was not thorough; there were cobwebs and dust, and one of the curtains couldn't be lowered. Here are my main impressions of the hotel's service: 1) The hotel refused to help book a golf course. Although I later saw Hanazono Golf packages advertised in my room, fellow golfers can contact the course directly via email – they respond promptly and efficiently. 2) When checking in at the front desk, I was directed to wait on a lobby sofa for 15 minutes, told that I would be attended to later. It wasn't until I saw subsequent guests checking in and heading to their rooms that I approached the counter myself. Only then did I realize the staff had forgotten about us. We then had to wait another 10 minutes for another group of guests to be processed before it was finally our turn.

This is a great option for a summer getaway. There are plenty of facilities for kids to play with, and while the zip line has age and weight restrictions, the other activities are also excellent. Summer isn't quite as stunning as winter, but it's still very good.

This is one of the best hotels in the Niseko area in terms of both size and rating. The staff are friendly, and the breakfast buffet offers a wide variety of options. Highly recommended for a quiet summer retreat or during the winter ski season.

This is my favorite Park Hyatt I've ever stayed at. The best part is that the room had two bathrooms, which was incredibly convenient when traveling with a child. The activity center next to the hotel offered a wide range of activities; we did rafting and tree trekking, and it was excellent value for money. My 8-year-old had an absolute blast.

The public areas are exceptionally well-designed, beautifully blending Park Hyatt's signature luxury with a Japanese onsen resort vibe. The overall atmosphere feels both sophisticated and relaxing. The breakfast and the selection of restaurants are much more extensive than at the neighboring Higashiyama Niseko Village, and the food itself tasted noticeably better. Service is also a major plus here. The welcome fruit wasn't just generic apples, pears, or bananas; they offered a plate of strawberries, which felt very thoughtful. Whether it was the Japanese staff, foreign staff, or the Chinese-speaking employees, everyone was consistently warm and natural. I was particularly impressed by a young woman in the restaurant department, who seemed to be from Henan, China. She was incredibly welcoming and friendly, making conversations very pleasant. Communicating with other foreign staff members in Japanese was also seamless; there was no need to force English, nor did we have to resort to translation apps like we did at Higashiyama Niseko Village. Finally, upon departure, since the hotel doesn't have a shuttle bus and we couldn't immediately find a taxi, the hotel thoughtfully arranged a complimentary business car to take us to the station, which was a huge bonus to the overall experience. The basic room type in the hotel building is a large suite with a double bathroom design, offering a high level of comfort. There are some drawbacks, however. As a hotel opened in 2020, there are already visible signs of wear and tear on some of the leather and fabric in the rooms, so the maintenance isn't perfectly pristine. The views are also significantly less impressive compared to Higashiyama Niseko Village, where you can see Mount Yotei directly from the lobby, rooms, and even the onsen. Additionally, this hotel has more rooms and also accommodates quite a few group tours, so even during the non-snow season, it's quite popular, making it less quiet overall than Higashiyama Niseko Village.