Ourui Hotel

I stay here year-round and always feel right at home. The hotel is conveniently located and easy to find, with a spacious, well-lit parking lot that makes coming and going easy with great visibility. The lobby is bright and grand, and the rooms are clean and tidy.

The receptionist at the front desk was so sweet and attentive. I just coughed slightly, and she immediately brought me a separate bottle of water. The room is also very spacious with a desk, making it super convenient to handle work while on a business trip.

Stayed here for a business trip and the overall experience exceeded my expectations. Convenient location with easy access to transportation. The room was meticulously cleaned and the environment was quiet, ensuring a great night's sleep. The hotel's gym and laundry room are very practical, and the service response was prompt. Great value for money. A top choice for business travel and highly recommended.

A terrible experience! For a five-star hotel, the facilities are outdated. After checking in, the room temperature rose from 24°C to 26°C, and the AC was blowing no cold air. When I inquired at the front desk, I was told that because the manager felt the outdoor temperature wasn't high enough, the entire building's air conditioning had been turned off. However, the room was stuffy and hot. The staff brought in a large electric fan, which was noisy, took up space, and failed to lower the temperature. In the end, it was so unbearably hot that I had to go work at a nearby Starbucks. The hotel's attitude was even worse. They used the sweetest tone to deliver the most inflexible stance: absolutely no air conditioning. Later, they changed their story, claiming other guests felt cold, so they turned off the AC. What kind of logic is that? We paid the same amount—do I not deserve air conditioning? The staff said they would consult the manager—what, was my money not good enough? AC usage is included in the room rate, and it shouldn't be shut off simply based on the hotel manager's arbitrary judgment. Later on, the hotel took zero action to resolve the issue. Because the room was way too hot, I decisively checked out and moved to another hotel the next day. After I filed a complaint, the hotel offered a free room upgrade for my next booking. What?! There's going to be a next time? I strongly advise everyone to think twice before booking. Their idea of "solving" a problem is endless apologies while fixing absolutely nothing.

I don't want to write a review. If I didn't work nearby, I wouldn't stay in this hotel. The low-frequency noise in the room made my ears tinnitus for a day or two. It wasn't the sound of the air conditioner, which was turned off. There were also two or three red warning lights at night that were very dazzling, light pollution (I turned off all the lights at night). When I pressed the toilet light, it was the bedside lamp that turned on, and the toilet was not lit. I was really speechless.

The price is quite reasonable during holidays, and the space is large. It is very close to the subway and there are many restaurants around.