We had booked the hotel despite it being quite expensive as a treat for my birthday and our wedding anniversary. We would normally stay in a bigger hotel with more facilities but really liked the idea of a quiet boutique hotel with quality (as it looks from the website) . We chose a SUPERIOR Garden room as all bar 1 of the photographs on the website showed a lovely PRIVATE balcony looking out over the gardens. We do note that since booking the photographs on the website have changed and the rooms certainly dont look as nice as they did when we booked. We also specifically requested a quiet room as I am autistic. When we arrived we were met in a very friendly way and given lots of good advice. Although we had advised we would be arriving at 2-3 and it was 3.30 our room was not ready but that was fine as the check in did say 4. We were then taken to our room, an outside room not really part of the main hotel. This was very disappointing. The Room itself was small with no separation for the bathroom area. Not ideal and meant we needed to keep our curtains closed at all times due to the comings and goings of staff past our window as they used our PRIVATE terrace as shortcut. Thus not actually ever being able to see the garden. The room also smelt of damp and had mold in several places, including woodwork, inside the wardrobe and on the curtains. As previously mentioned I am autistic and had requested a quiet room, as it is, it was probably the noisiest room in the villa. We have been put next to a room with a baby (meaning early mornings next door 4am with showers etc waking us up) No privacy at all on the terrace (dead bamboo plant separating us and next door and no separation at all between us and staff going in to change talk loudly and do laundry, washing machines going whilst we are trying to relax on the... terrace. We can't actually see the garden at all, only a bush. The terrace itself has not been jet washed and for over 400 euros a night we would have expected at least that, as it is, it is dirty and covered in algae . We were so looking forward to coming to the hotel which, being relegated to the garden we have not really seen. We were offered a change of room on day 2 to an even smaller room which we refused as we had already unpacked and were at that point not quite so aware of how much the PRIVATE terrace would be used as a shortcut . no response to email complaints sent
