I stayed at Dreams Las Mareas Costa Rica in June 2025 and expected a luxurious, guest-centered experience. Unfortunately, my stay was marred by multiple service failures and an unacceptable breach of privacy. On the morning of June 22, I ordered breakfast via room service at 7:14 AM, which never arrived. Despite using the resort’s app (as promoted), my message went unanswered. When I spoke with the concierge in person, I was told I “should have called” instead, completely dismissing the app communication that the resort advertises. Later that day, the resort attempted to make amends by sending a fruit plate and wine to my room — a gesture I appreciated at first. However, just five minutes after delivery, the same staff member knocked once and immediately entered our room using a key, without waiting for permission. My roommate was partially undressed and in the middle of getting dressed, making the intrusion extremely uncomfortable and violating. Even after I formally complained, the damage to our sense of privacy and safety had already been done. This experience fell far below the standard of professionalism and respect I expected from a Dreams property and the Inclusive Collection brand. I cannot recommend this resort based on my experience. I hope management takes these issues seriously and prioritizes proper staff training to ensure future guests are treated with respect and care.
