Cosmo Apartments Sants

The room was very spacious. The hairdryer had a strong airflow, which was great. It was also conveniently close to the station.

The hairdryer was broken. I told the front desk and they said the cleaning lady wasn't in and there were no new hairdryers. I had to insist multiple times that I would need to switch rooms if I didn't get one before they finally found a hairdryer. The most ridiculous part was that the room wasn't cleaned at all for 3 days. We had to take out our own trash, otherwise, we'd be fined 50 Euros. It was also incredibly noisy facing the bar. The only positive was its location on the L5 line, about 6 stops from Sagrada Familia. Avoid this place!

The front desk staff had an appalling service attitude. We had booked a two-bedroom apartment but were assigned a unit with one large room (1.5m bed), one very small room (1m bed), and an extra spring mattress by the living room sofa. This was completely different from what we reserved. When we addressed this with the front desk, they claimed it was too late to switch and no other rooms were available, offering to move us only the next day. This caused significant inconvenience, as we would have to pack our belongings, store them, and then go out for the day before getting into our correct room. Fortunately, they eventually moved us to the room type we booked; the smaller room, as specified in our booking, should have had two 1.2-meter beds. It seemed clear that if we hadn't persistently followed up, they would have simply ignored the mistake. The hotel has a good location, but the service is poor, facilities are average, and it provides low value for money.

The lady at the front desk during check-in was incredibly nice and friendly. The room was quite spacious. I picked this hotel for its convenience to the train station. The AC was very powerful. The shower facilities could definitely use an update, but overall it was a good stay.