marlonespi
March 15, 2026
Since this is a 5-star hotel, expectations are naturally high, so here’s my honest review.
PROS
- Check-in was a breeze. Standard check-in is at 3 PM, but they allowed us to check in early at 1 PM, which we really appreciated.
- Great location. It’s close to On Nut Station and Lotus Mall. We booked two rooms, and one had a great vantage point of the BTS station with an unobstructed view.
- Nice amenities. The infinity pool and the breakfast buffet were both good.
CONS
- Unfortunately, the second room we booked faced a nearby residential building, which completely blocked the view. When we asked if we could switch to a room with a better view, we were told the only option was to upgrade to either a corner room or a townhouse room, or move to another floor which was inconvenient for us. While the staff were willing to assist, we felt that simply switching to another room on the same floor facing the station should have been possible, especially since we had already paid a premium.
- The phone in one of our rooms wasn’t working. Thankfully, we had another room (we were traveling as a family) with a working phone. We reported the issue on the first day and were told a technician would be sent, but no one ever came, and the phone was still not working when we checked out. It honestly felt like it was there purely for aesthetic purposes.
- The toilet didn’t quite meet 5-star standards. While it was clean, it was very small with little space to move around.
