Hyatt House White Plains

Breakfast is much better than SpringHills

our plane was delayed so we did not get to the hotel until 1:15 am. When we got there we were told there were no rooms available. This was a surprise as we had a reservation for a king bed. They claimed there was a problem with the AC that caused leaks in our room. They had booked us at another hotel that was 15-20 minutes way in a different town. This was NOT what we wanted to hear at 1:15 am. While the night manager was friendly, the hotel should have called us or emailed us well before we arrived so we could have looked into other options rather than staying in a town 15-20 minutes from our desired location. When we arrived at next hotel booked by the Hyatt, they told us there was only a room with 2 double beds which was a long walk from the front desk and we had to walk 3 flights downstairs to get to that room. HAD THE HYATT CALLED US OR EMAILED US AS WE WERE WAITING AT THE AIRPORT WITH NOTHING TO DO WE COULD HAVE LOOKED AT OTHER OPTIONS!!! WE WILL NEVER STAY AT THIS HOTEL AGAIN. The night manager was apologetic, but hotel mgt was terrible.

Out of 4 day stay, housekeeping did not service room on 2 days. As a result I had to get our own clean towels and on one of those days my wife made the bed. Very disappointed.

There were 4 of us and only 2 bath towels and 2 wash cloths. Pool clos3s at 8pm. Nice hotel overall.

The young lady at the front desk was exceptional, very helpful and went out of her way for my family and I. I wish I could remember her name because I would love to tell management how wonderful she was!

My stay was great as always. Their Staff was Amazing and Helpful. There wasn't nothing that I needed or wanted. If I did need something I could call the Front desk and they have someone bring it to me. My room My bathroom was extra clean and smelled great. I love everything about my stay. I am very satisfied and will be staying again. My favorite Hotel to spend time in.

Not worth staying here, asked for things that should have been given. Rooms were not cleaned, had to remove my own trash, ask for things from housekeeping. Maintenance didn't fix broken cabinet.

This is my 2nd stay here. This property is conviniently located for me as it is very close to Greenwich Ct. and Portchester Ny. The breakfast is great! The rooms could be a little cleaner and ventilation is an issue. For some reason my room always smelled like food and I never brought food to my room. The bed is horrible it is hard as a rock! They should upgrade beds and bedding to address comfort.

Phenomenal space when you are away from home. Bedroom, living room, huge bathroom, full kitchen, office desk...plus a terrific breakfast that is always fresh with a wide variety, and the gym is so lovely.