Hyatt House White Plains

Breakfast is much better than SpringHills

Although the management has done some much needed maintenance like new carpeting and paint, they still have a ways to go in that area. Also, they have cut back on some of the hot breakfast items like omelets, and they eliminated the nut toppings for the yogurt & cereals. The gym needs some mats for stretching and some face towels.

OK, I have got to tell you. I was really disappointed at what this Hotel has become. The Staff at the front was very Pleasant. The breakfast was what you would expect for free. The grounds were well kept and outside seating was wonderful. However. The room was a falling apart mess. The Sliding Door in the bathroom was half of the track and half dragging the floor and has been for some time noted by the splintering on the bottom. Any attempt to try to close it just resulted in smashed fingers. The AC could only be used for about 20 minuets before it started dripping on the floor. The screens on the windows were bent from being taking off and on. The closet door on one side barely opened again if you closed it all the way. I have no idea how the maintenance people are still employed here. I do not recommend this place any longer.

Courtesy by front desk was stellar! Rooms were great! Breakfast was beyond sufficient! Checkout was seamless!

The staff were so nice and welcoming, but D'Asia deserves a special shoutout for helping me retrieve a left item, making it easy and quick for me to have my belongings shipped. I thought it was going to be a massive headache but she made it so simple and was incredibly kind. I will absolutely stay here again.

Very good all around - we had a large 1 bedroom , full kitchen . Nice breakfast included. Pool a plus but didn’t seem heated . Conveniently located to highways and downtown White Plains. We’ve stayed there before and would again .

It was a basic room, but nice and clean. The mattress was a bit saggy and the pillows were lumpy.

Considering it’s in a nice area and pricey, the sinks and shower water pressure was terrible. There is none so you can’t wash your hair. The showers had dirt imbedded into the floors, a magic eraser goes a long way. Just wasn’t matching the price of the rooms nor the location being it was close to purchase ny. Charge less and people won’t be disappointed. I also got woken up on my last day at 8 am to a knock and when I went to the door she said sorry and walked away. Very stranger. Also very strange they placed a single female in a room near a fire exit door and far from any help if needed.

Greeted by reception they recognize us from all our stays. Room very clean and bed was very comfortable. The breakfast was delicious as always. There are plenty of options. Our favourite place to stay in Whiteplains.