Hyatt House White Plains

Breakfast is much better than SpringHills

Breakfast was great. Room was spacious and clean. I met a college friend here for a weekend, and it was the perfect place to catch a break and relax for the weekend!

The room was okay. The bathrooms are dated and had showers in the tub. It was nice to have a kitchen. The bed was fine. The Wegman’s grocery store was convenient and very nice.

Our stay was for three nights, Friday to Monday. Check in on Friday was a bit disorganized and their excuse was that they had two weddings in the hotel and were sold out. I had booked this hotel 3 weeks prior to our arrival date. The room we were given was room 104 which supposedly was newly renovated and the front desk told us was an upgrade. The first night we there it was very cold (in the 30's) much to our dismay we had no heat in the room all night. We froze. I went to the front desk first thing in the morning and was told that the hotel had turned their system over to air conditioning because they had had a couple days of warm weather. Because we were in a newly renovated room, they could not switch it back to heat. Yet, the hallway right outside our room was very comfortable and I was told it was on a different system. The hotel had been sold out, but they offered to change our room on day two because they supposedly had a cancellation. Changing our room was a hassle because we were on a tight schedule, but I didn't want to freeze again since that evening was going to be even colder. We made sure the heat was working in what was called an older room. Day three we were gone all day and upon return that evening we found that our room had not been cleaned. I reported this to front desk and she just wrote the room # down on a list. We were offered no type of apology nor compensation. Very POOR service! Never stay there again.

This property is very clean and organized- there was a bit of a mix up with my ******* booking and the lovely young lady at the check-in desk, reassured me that there would be a room at the ******* price made available to me. I showed her my paid receipt and she could not have been more accommodating. She even followed up with a phone call later in the evening to let me know that she was working on the reservation with her manager and that I would not be inconvenienced at all the room was extremely clean everything well organized and you could not have been more pleased with our stay there. We were there to catch an early flight at the nearby airport the next day would definitely plan on a visit there again if need be.

Check in was simple and the room was cleaned well. The hallways didn’t smell the freshest which made me a little nervous, but once I got in my room I was reassured of cleanliness. The breakfast was pretty good without of options from fruits to waffles, cereal and bagels.

During my stay room thermostat was not working, a keurig in the room Would have been nice. Other than that no complaints.

When we arrived after 10:00 pm we were unable to check into our room. There was a homemade sign stating that the desk clerk was away and would not return for over an hour! Fortunately the staff that was on duty-although equally nonplussed, were eventually able to get us into our rooms after about forty minutes. Really never had that happen before. Hope everything worked out for the desk clerk and whatever called them away was straightened out. The security officer, Cory, was great and really helpful. Breakfast the next morning was fine and the hotel was okay in other respects.

Nice room, breakfast was yummy and had a different variety every morning. Staff was extremely friendly and helpful.