Alila Napa - Excellent Service but Lacking Amenities We just returned from our weekend stay at the Alila Napa resort, and while the weekend itself was relaxing and wonderful, the hotel was not what we expected from an establishment of this caliber. The staff was absolutely fantastic, and the property was extremely clean and well maintained. We loved being able to communicate with the front desk and concierge through the app. The service and food at the onsite restaurant were also excellent. We especially enjoyed the variety of breakfast menu options and the delicious, unique execution of everything we tried. However, the amenities in our hotel room were not what we are accustomed to seeing at other Alila resorts or hotels of this caliber. There were absolutely no snacks or beverages aside from refillable water bottles that were not even chilled. There were no fruit or snack deliveries throughout our stay and no turndown service. It was also surprising to see small plastic coffee creamer containers — something we honestly have not encountered in hotel rooms since staying at a Motel 6 nearly twenty years ago. While I did enjoy the Le Labo toiletries in the bathroom and shower, there were no makeup remover wipes, hair brushes, shaving products, or other thoughtful touches that are usually standard in five-star hotels. With so many wonderful resorts in the Napa area, we truly regretted spending our money here.
