Kyriad Poitiers - Jules Verne Site du Futuroscope

I am writing to you regarding my stay booked through Trip.com under reservation number ****************, to file a formal complaint and demand a full refund. Upon our departure, we checked to ensure we hadn't left any personal belongings on the side of the bed. It was then that we discovered, to our horror, the true condition of the mattress: it was covered in large, widespread black stains, characteristic of mold growth. I have attached photographs taken on-site, which unequivocally demonstrate the unsanitary state of the mattress. This situation is particularly serious for the following reasons: • I am a person with fragile health, using a CPAP machine for sleep apnea, which makes me more vulnerable to the risks associated with poor air quality and allergens; • Several members of my family suffer from allergies, and we did indeed sleep poorly throughout our stay, which we directly attribute to the unsanitary conditions; • The room did not meet the standards advertised at the time of booking; • Upon arrival, we reported that the room was not as booked. We were refused any room change, leaving us without any other option. Providing accommodation in this condition constitutes a serious breach of safety and hygiene obligations, as well as misrepresentation of the service provided. We would never have agreed to sleep in this room had we seen the state of the mattress upon arrival.

The hotel staff at reception were very pleasant and attentive. We had requested a room upstairs on the website, but upon arrival this hadn't been done. The person there automatically upgraded us to a very quiet room on the top floor. Thank you to them!

The hotel was okay, but the carpet was quite dirty, and they didn't bring any extra towels for the second unit, even though they should have. My husband had to go and get more while I was in the shower.

the bathroom and shower open onto a bedroom that can accommodate 5 people is rubbish, 0 privacy

Very clean hotel, access to Futuroscope nearby, the negative point is the access in the morning to the breakfast room too ****** so the other two mornings we were at the Campanil hotel, the best of the best

Very clean hotel with a very spacious room and comfortable beds, the staff is very professional. The only downside is that my car was scratched on purpose during the night but that's just a detail...the main thing is elsewhere

Nothing to say

Frankly Zero