LÈGACY Hanoi - a fusion original

Beyond perfect, far exceeding expectations, and downright astonishing! I never expected a hotel in Vietnam to have a completely separate three-way wet and dry bathroom layout just like in Japan, complete with a washlet toilet. The service was also amazingly good—I'd give it a 12 out of 10. I hope LÈGACY Hanoi - a fusion original keeps up the fantastic work and continues to thrive!

I unintentionally became the first Chinese person to book this hotel on Ctrip, as it only opened in mid-September. Because it's so new, there was still a noticeable smell of new paint in the room, but the hotel responded quickly to complaints, immediately providing air purifiers and deodorizing spray, which slightly reduced the odor (but those who are bothered by this should still consider carefully). Aside from that, I was very satisfied. The family suite was spacious enough for a family of three. The decor was also very nice (see video). Each floor has a small bar where you can get complimentary coffee, drinks, cookies, and fruit. The receptionist even proactively arranged for late check-out upon check-in. The hotel breakfast is on the 24th floor, overlooking a panoramic view of West Lake. The breakfast selection wasn't extensive, but the quality was good. (The only drawback was that the coffee machine was a bit slow to dispense hot water, taking 40 seconds to dispense 200ml). The gym facilities were excellent, and water and towels were provided. A pleasant surprise was the hotel's complimentary Japanese-style onsen experience, exactly like those in Japan. Overall, the service was warm and attentive, and I hope to have an even better experience next time I stay. Free minibar: It was provided for one day, but it wasn't replenished for the second day.

I highly recommend this hotel. It's only been open for two weeks, and all the facilities are brand new. The staff are very attentive and helpful, and the price is very reasonable. I especially want to commend Ms. Bao, the restaurant's service manager. She was very meticulous and humorous, providing a great service experience. The facilities are also excellent. The only minor drawback is that the map isn't updated, making it a little difficult for taxi drivers to get directions. But these are minor issues. Looking forward to seeing them again when I return to Hanoi.

Thank you to the hotel for your thoughtfulness and dedication in preparing such a special birthday party for me. From the decorations to every small detail, everything was incredibly refined and meticulous, making me feel cared for and warm. It was a truly memorable experience, not only satisfied with the service but also touched by the dedication of the staff. Thank you to the hotel for contributing to making my birthday so complete and meaningful! ❤️🎂✨ Definitely worth returning!!

We've stayed at this hotel three times already, everything is just super, we really like it)) thank you very much

The room was clean and tidy