The Lansbury Heritage A Sunday Hotel - Canary Wharf

This hotel was by far one of the nicest that we have stayed in. It felt luxurious throughout and the staff could not have been better. This isn't your run of the mill chain hotel, it's a much more personal and exclusive experience. From the moment we arrived, we were looked after by everyone, from Anu on Reception, to the Restaurant staff and the people who came to service the room. Our room - the Junior Suite - was amazing, super clean and with everything that we needed. The only thing I would have wanted was a larger window, but this would have compromised being in the suite. The location was fabulous - a 5 minute walk from Poplar DLR station, we were able to access all of the places we needed to. Canary Wharf and Canada Place are only around a 10 minute walk, so plenty of places to eat out if you don't want to be in the restaurant. We will definitely be returning to this hotel on our next trip into London and hopefully next time I'll have time to use the Sauna and Steam room facilities.

What a fabulous hotel, comfortable bed, loads of space, REAL coffee and beautiful surroundings.

Worst Hotel Experience I booked this hotel because I heard it was recently remodeled, but it was a huge disappointment. Some rooms were tiny, like attics, and I had to take the elevator twice just to reach them. The gym in the basement had broken equipment, and towels and water were not provided. The hotel was poorly maintained overall, and the staff service was terrible. After checking out, I left my luggage with the hotel, and the staff handed it to someone else without verifying my identity, asking, “Is this your luggage?” The hotel does not take responsibility for guests’ belongings, so I strongly advise never leaving your luggage here. Conclusion: Facilities, service, and management are all awful. I will never stay here again.

The hotels quite nice but when I went to use the sauna nobody was there to get a towel from and so I had to find a member of staff who then told me he would have to turn it on first! So I didn’t have time for that but used the steam room. After I realised there was no body wash in the shower or the toilet area they were all empty! The heating in the room was poor it was cold the whole time! I wouldn’t recommend this place it needs new management.

Beautiful hotel inside and out, very clean and the staff are fantastic, the most polite and helpful I have experienced in years. Our toom was beautiful and on two levels, which was quirky. My only criticism is that they only have 3 parking spaces that must be booked ahead, so we had to park off-site.

We loved our stay!

Beautiful old hotel but refurbished to a very high standard. Indian restaurant on site was very tasty worth a visit

Stayed here for our 15 year wedding anniversary. Location was great as pretty close to the west end theatres. Unfortunately our room G.01 fell well below expectations. +Super friendly helpful staff +clean rooms and hotel generally. - Room G.01 - a ground floor - we had to keep curtains shut the entire time, as people walking in the streets outside have a clear view straight into your bedroom! The Mrs was most unimpressed at this. - Tiny shower room and cubicle - honestly my mums caravan has a bigger shower. I could barely fit, and I'm 5ft 7, 68kg. If you are larger person, or slightly overweight forget it! - Shower temperature was not getting hot - raised with reception and was told "leave it running for 5mins and it should start to get hot" not ideal if you're in a hurry and don't have time to sit around having a cup of tea whilst you wait for the shower to heat up. - Too many doors!, all with harsh slamming fire hinges - they slam you on the butt as you walk through, they slam in the night when you are trying to be quiet through the night - even the shower room had it. - Insanely confusing Air Con, that we could not work out how to manually set a temperature without it flicking back to "Auto" a matter of seconds later. We both felt we were slowly suffocating through the night, due to the "Auto" mode ensuring the air con would turn off after a few minutes. - an insanely bright green laser emits from the air con wall pad, so we had to drape towels over it. - strong bright white light emits from the menu screen on the bedside telephone, with no obvious way of turning it off, unless your a 90's Mittel engineer - had to cover this also - pre booked parking space, but there was a broken down car straddled across the last 2 spaces meaning we had to find on street parking instead. - various other issues, such as the "L'occitane" toiletries being refilled with water, meaning a diluted fairy liquid squirt, rather than a proper shower gel. Also questionable whether they are just using L'occitane bottles and filling with cheap liquids. - Breakfast expensive for the small buffet selection on offer. Also we were asked to confirm the night before what time we would be attending breakfast, so we had to go at a specific time slot, rather than simply when waking up. Conclusion - After the stay, we felt that a "boutique" style place like this just isn't work the risk - is in our case room G.01 - needs to be taken out of service in our view! I've stayed in a Travelodge with more generous features and installations. I'm sure some others are lucky to get a larger room, and perhaps even a bath tub. Next time we'll be opting for one of the more well known hotel chains with uniform room standards, so you know exactly what you are getting before your book it - especially at several hundred pounds for one night.