Mom Tri's Villa Royale

The service quality at this hotel is very inconsistent. I have traveled to dozens of countries and stayed in many hotels, but this is the first time I have encountered staff who felt quite rude. In particular, one of the staff members at the noodle station during breakfast (I did not catch the name) left a very negative impression. I won’t go into every detail, but the experience was uncomfortable. Before arriving, I had read some reviews mentioning possible discrimination, which I didn’t fully believe at the time. However, during my stay, I did notice a difference in attitude ,staff seemed much more welcoming and attentive to Western guests, while Asian guests were often overlooked, sometimes even lacking basic courtesy. After I raised this issue, there was some slight improvement. The breakfast service, overall, was disappointing. While a few staff members were polite and helpful, the extremely poor attitude of a couple of individuals significantly affected the entire experience. Ironically, the best service I received was from the security staff at the entrance. He kindly informed me about the hotel’s free shuttle to the beach when he saw me waiting for a Grab, something that no one else had mentioned. Additionally, I would strongly suggest improving English communication among staff. Limited language ability, combined with certain gestures and tone, can easily come across as rude and make communication difficult for guests.

Beautiful view from terrace, breakfast selection is a bit poor

Felt like home. Love location and setup. How the resort blends with nature. Service is outstanding. Big comfortable beautiful rooms. And just so relaxing at the outdoor Bar or at the restaurant. Lovely.