This is by far the worst theme park hotel I've ever stayed in. There were no smiles, no polite greetings – the hotel felt cold and unwelcoming, a stark contrast to the hotels and service at Shanghai Disney and Tokyo Disney.
**Luggage Welcome Service:** There were staff members present, but they didn't offer to help with luggage or even acknowledge us. From getting out of the car to the hotel entrance, there wasn't even anyone to guide us.
**Hotel Lobby:** No reception, no greeters, no guidance whatsoever.
**Front Desk:** No introductions, no smiles.
**Room:** No hotel information or park details provided, not a single one.
**Facilities:** The air conditioning was very noisy, and the hotel Wi-Fi was terrible, often disconnecting.
**Dining:** There are only two dining options, and no in-room dining service. One is a buffet, and the other is the 'Liu Ying Ting' (Crystal Lotus). The 'Liu Ying Ting' left a memorable impression, but for all the wrong reasons – the service was appalling. We ordered, and after 40 minutes, our food still hadn't arrived. We inquired several times, and there was no explanation whatsoever. It turned out they'd simply forgotten our order. A single serving of fries was HKD 70, and the kicker is that when we ordered, they said it was HKD 40. At checkout, the receipt showed HKD 70, and they insisted they had said HKD 70. Both of us traveling together must have had bad hearing to mishear that!
The food at both restaurants was just average. A 5-minute walk to the Explorer's Lodge next door offers a wider variety of much better food.
**Hotel Perks:** Unlike Shanghai Disney, guests at Hong Kong Disney hotels don't get early park entry, nor is there a dedicated entrance for hotel guests.
Toiletries are not provided. You need to bring your own toothbrush and toothpaste or purchase them for HKD 40.
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