I checked in on July 24th. I was visiting Beijing and decided to see a friend. I ordered takeout late at night, and it's my habit to use the security chain on the door. However, when I went to get my takeout, I found I couldn't unlatch the chain. I was essentially trapped in my room. So, I called the front desk around 1 AM. The front desk was staffed by a young woman who seemed unsure of her abilities or something. I told her I was trapped, and she even said something like, 'Even if I come up, I can't open it,' and her attitude was quite poor. I couldn't understand her service standard. I asked her to find someone to open the door. She called her duty manager or someone, who told me there was a rotating mechanism on the door that could open it, but there was absolutely nothing of the sort. He even said he would find an empty room to show me, but since there wasn't one, he couldn't find a solution. He even claimed that most hotels have this, which just goes to show that as hotel staff, they have no understanding of their own hotel's facilities. Finally, an engineer was called, and they used a drill at 1 AM to break open the door chain. Setting aside whether it disturbed other guests, I felt the experience was extremely poor. The final outcome was that the chain might have gotten stuck with wood chips or something inside the door, and it was eventually fixed. After all that, the hotel didn't offer any apologies or compensation; they said nothing, as if nothing had happened. I was trapped for probably 40 minutes, which caused my takeout to get cold.
Leaving aside the food issue, the hotel's service and facilities are truly subpar in an era where the hotel industry is becoming increasingly advanced. Furthermore, the broken security chain also poses a serious safety hazard. The hotel needs to take its service attitude, standards, and facility maintenance seriously. In short, I will not be staying at this hotel again.
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