Palazzo Versace Macau

One of the must-stay hotels in Macau 🇲🇴, it's truly unique. It's located within the Grand Lisboa Palace hotel complex. Special thanks to Winny for her professional, gentle, and elegant assistance. The room was beautiful, and the breakfast was quite special. I'll definitely stay here again next time I visit Macau.

Even though Macau was incredibly hot during my two-day stay, the moment I stepped out of the car, I felt the comforting luxury of the Versace hotel. From the opulent lobby and exquisite, elegant room to the incredibly friendly staff who proactively helped with my luggage, I truly felt at home. The front desk lady was also very nice, patiently explaining the hotel facilities and the entertainment and functional areas of the Grand Lisboa Palace complex. The room included welcome fruits and various little surprises, along with a handwritten thank-you note from the manager. My child accidentally knocked over a glass, shattering it on the floor. When I called for help, the response was very quick. They also proactively asked if anyone was injured, and staff promptly arrived to clean up the broken glass. Overall, I'm very satisfied. Several nearby hotels and malls are conveniently within walking distance. I will definitely choose Versace again on my next trip to Macau.

My stay at the Versace Hotel was an incredibly satisfying experience, exceeding all expectations. The hotel's exterior is grand, and its location is convenient for getting around. The room was spacious and very clean, and the staff were exceptionally welcoming. Breakfast in the Tiffany blue-themed restaurant was a truly romantic and fantastic experience! 👍🏻

I specifically chose this hotel this time because it has a beautiful European-style garden and stunning room decor. The room's orange color scheme felt very comfortable. Plus, it's very convenient for getting around.

The room was spacious and the color scheme was lovely. I was a little disappointed upon entering though, where was the iconic bedding? 🙂 On the other hand, the toiletries have all been replaced with large bottles. The pool is beautiful and the breakfast restaurant, though small, is exquisitely decorated. Breakfast is à la carte and tastes great.

I've always wanted to stay at Versace, as most reviews were excellent. This time, I booked a garden view room with breakfast for two. We arrived around 2 PM. Although early check-in wasn't possible, the front desk was very kind and helped us with the registration process. Both the front desk staff and the luggage handlers were very polite and friendly! When we returned to pick up our room key at 3:30 PM, we were a bit lost in the lobby, unsure where to queue. Immediately, a lady (I assume the lobby manager?) appeared before us to assist us... It was then that I became absolutely certain that Versace is a 'true' 5-star hotel!! 👍🏻👍🏻👍🏻 **Hotel Location:** There's a shuttle bus service covering many routes, and it's also a short walk to Grand Lisboa Palace. **Hotel Facilities:** The pool is absolutely beautiful. Next time I stay, I'll definitely bring my swimsuit. However, I was a bit puzzled by how small the gym was, with only 3 machines and some other equipment. If you want to work out, I'd suggest going directly to the gym at Grand Lisboa Palace instead! **Room:** The room was very spacious, with beautiful and comfortable color schemes. This time, I booked an inner garden view room, and watching the dome's lights change color at night was stunning! I do have a couple of suggestions though: perhaps add a full-length mirror and a small stool near the entrance for guests to tidy up and put on shoes before heading out! Also, a magnifying makeup mirror in the bathroom for female guests to remove makeup would be a nice touch! There were also welcome fruits and a free mini-bar. **Breakfast:** We had breakfast at GALAXY Restaurant, which has a beautiful European-style interior design. It wasn't a buffet; it was à la carte, and the food was decent. Something minor happened that day: the two gentlemen at the table next to us were watching videos on their phones throughout their meal. When I couldn't tolerate it anymore, I stepped out to seek assistance. The server, Crystal, immediately helped us move to another table and expressed understanding of our desire to enjoy a peaceful breakfast. Afterwards, the restaurant manager, Sophie, came over to apologize. An expatriate server also chatted with us and took photos. These gestures made me truly appreciate GALAXY Restaurant and the Versace hotel!! ❤️🩷 **Overall:** For a hotel to make guests want to return, service is undoubtedly the top priority. Guests can genuinely sense whether the smiles from the staff are heartfelt or just mechanical. Here, thanks again to the front desk staff, luggage handlers, the lady lobby manager, Crystal and Sophie from GALAXY Restaurant, and the expatriate male server during my stay! You are the reasons I will strongly recommend and return to Versace! 👍🏻👍🏻👍🏻👍🏻🥰

The service was absolutely amazing! I thought the Ritz-Carlton was great, but I was surprised by how much more attention to detail Versace's service had. They noticed it was my daughter's birthday and thoughtfully sent over a fruit platter and a small cake. The room was incredibly spacious, and the bed was large and comfortable.

The room was incredibly spacious, probably around 60-70 square meters. The turndown service was fantastic; they even neatly organized all our charging cables with Velcro ties. Bottled water was plentiful and available everywhere. The walk-in closet and vanity were in a separate small room, which was a nice touch. Breakfast wasn't a buffet but à la carte, offering both Chinese dim sum and Western options, which I really enjoyed. Overall, the service was excellent. My only minor complaint is that the mini-bar was hidden behind cabinet doors. Every time we wanted to boil water for tea or use the capsule coffee machine, we had to open two doors, which completely blocked the hallway. This design seemed completely unnecessary.

Facilities: Luxurious decor, comfortable bedding, elegant furnishings, and complete pool facilities – a great experience. Hygiene: Clean and tidy. Environment: The garden is perfect for a leisurely stroll. Service: The front desk staff were professional and enthusiastic; thank you for the birthday wishes!