Aurum the River Place

I’m writing to give feedback on a terrible stay at your hotel. The overall service was extremely poor and definitely not worth the 700+ RMB per night. We arrived very late on the first night, and the staff member who checked us in was reasonably polite. I thought it would be a good experience, but things completely changed from the second day onwards. Our flight was at around 10 PM, so we tried to request a late check-out. While I understand if the hotel couldn't accommodate it, the staff member's attitude was very impatient. They called us in the morning while we were still sleeping, waking us up, and repeatedly insisted that we had to check out before 12 PM, with a very unpleasant tone. It was extremely uncomfortable. What was even more ridiculous was the key management: After checking in yesterday, we just went out for a late-night snack, and the hotel required us to leave the key at the front desk. Then, upon final check-out, they actually forced us to return the key to the front desk. This is a policy I’ve never encountered in all the hotels I’ve stayed in. It’s both unreasonable and perplexing – do they not trust guests to keep their keys safe? The experience was extremely poor. After checking out, we stored our luggage at the hotel. When we returned around 9 PM to head to the airport, it was the same female staff member from the first day, and her service attitude was extremely cold and perfunctory. When we used the restroom, the light was switched off directly when we went the second time. When other guests waiting in the lobby asked about nearby facilities, she answered them impatiently. Even more obviously, she was noticeably warmer to foreign tourists and treated domestic tourists differently, which left a very bad impression. When we left with a lot of large luggage, and the taxi arrived at the door, the staff offered absolutely no assistance with opening doors or handling luggage – a complete lack of basic hospitality. The only positive aspect of the hotel is its location near the Grand Palace and Wat Pho, making it convenient for sightseeing and taking photos. However, the rooms are small, the service attitude is poor, guests are treated differently, and the prices are not low. The overall experience was extremely bad. If it weren't for the convenient photo opportunities, I would absolutely not choose this hotel. This stay was very unsatisfactory, and I hope the hotel takes these service issues seriously and makes improvements.

If you want to experience the stunning night view of Wat Arun, this is the best choice. It offers excellent value for money. The breakfast restaurant is located on the banks of the Chao Phraya River, very close to Wat Arun. It's a small, boutique guesthouse with excellent service.

Perfect for a relaxing stay while sightseeing and dining, the location is conveniently close to attractions and the boat pier, making it easy to cross the river and visit Siam Paragon. The Thai breakfast is delicious, and the staff are attentive and helpful; English is required for communication.

This is love ❤️ I really liked the hotel. The colonial-style interior, everything is clean, the view is overlooking the river, and the staff is incredibly friendly and helpful. The bathroom is a bit small and lacks hooks and shelves, but most importantly, it's clean. Breakfast is a European menu, with a choice of scrambled eggs (various egg varieties) or a sandwich. They also serve watermelon, bananas, yogurt, cereal, and toast. Breakfast is served in a small cafe outside overlooking the river. The hotel is very conveniently located, a 5-minute walk from the metro. The Royal Palace and the Temple of the Reclining Buddha are also right nearby, and Chinatown is just a few metro stops away. There's also a 7-11 around the corner.

The shops in the area close early at night.