This was a highly anticipated trip that ultimately ended in disappointment with our hotel stay. We booked this hotel about a month ago for a five-day, four-night stay, costing nearly 13,000 RMB.
Upon our arrival at the hotel on October 2nd, it was already 5 PM. We waited in line for check-in for at least 30 minutes. There were four receptionists at the front desk, all working incredibly slowly and clearly lacking professional proficiency. When it was finally our turn to check in, we were told that our room wouldn't be ready until 8 PM. There was no apology whatsoever; they simply said they would email us as soon as a room became available. We didn't blame them, but we were extremely tired, so we decided to have the buffet dinner on the hotel's first floor. Around 7:30 PM, feeling exhausted, we asked again if we could access our room, and this time, they said yes. We were speechless and angry – if a room was available, why didn't they email us immediately? We asked if they intended to offer an explanation for such behavior. We had paid, yet couldn't access our room; who would cover our losses? After our persistent questioning, they offered to waive the cost of our dinner as compensation. Following this, our luggage was also forgotten outside and never delivered to our room, so we had to go downstairs to retrieve it ourselves.
Absurd incidents continued to occur throughout our stay. On the evening of October 3rd, after returning to our room from an outing, my daughter walked on the carpet without wearing slippers. I reminded her that the carpet was dirty and she should wear them. In that very instant, I actually discovered a long, thin nail on the carpet. We were terrified. We took photos, pulled out the nail, and went to the lobby attendant, asking for an explanation and expressing our extreme disappointment with the hotel's management! Their response was to ask if we wanted to change rooms and offer two drink vouchers for the bar. I refused both, as it was already very late, and these were certainly not what we wanted. I just wanted them to understand how unbelievable it was for something like this to happen in a supposedly high-end hotel. If someone's foot had been pierced, no amount of compensation would make up for it.
This experience left too many regrets for our Singapore trip. I think if we visit Singapore again, we definitely won't choose this hotel. I also want more guests to see these records and seriously consider their choice before selecting a hotel, rather than just being swayed by appearances and misleading online promotions.
Other tips:
1. There was no way to boil hot water in the room, so we had to go to the restaurant every morning and evening to ask the staff for some.
2. The long corridor leading to the rooms did not have fully enclosed glass, only a few iron railings. If you have a fear of heights or are traveling with children, please choose carefully.
3. The room facilities were old, the carpet was severely stained, and the renovation was rough with hidden dangers. Two nails were sticking out directly from a drawer, which could easily injure a child if they were to open and touch it.
4. The hotel description mentioned a Dyson hairdryer, but the room had a Philips hairdryer, which was very noisy and took a long time to dry hair.
I have pictures to support all of the above and I stand by every word I've said.
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