I’m not sure I would stay here again after our experience. Before arriving, I messaged the hotel to let them know we’d be checking in very late and specifically asked them to make sure the keypad code would work when we got there. Due to work, we didn’t arrive until almost 2am after an 8 hour drive only to find the code didn’t work. We tried multiple times and called the number they provided, even though they state they only answer from 9am–6pm. No one answered. Their voicemail suggested calling Bar Harbor police for lockout assistance, but when we called, the police had no idea what we were talking about and said the hotel had never contacted them about this arrangement.
At 2am, after an 8 hour drive, with no available hotel rooms anywhere nearby, we ended up sleeping in our car. It was cold, uncomfortable, and we only got about two hours of sleep before having to be up again at 6:30am. After all of that, the hotel’s response was to refund the missed night and offer free firewood, which felt pretty dismissive considering the situation.
The property itself wasn’t bad, but the lack of emergency support completely ruined the experience for us. If you don’t have a front desk, there should absolutely be someone available to help guests in situations like this especially when you know they’re arriving late. I would strongly caution anyone planning a late check-in to make sure they have a reliable way to contact someone before arriving.
