Park Plaza Westminster Bridge London

I booked this hotel for New Year's Eve, and the room had a beautiful view of the fireworks 🎆. The location is excellent; as soon as you step out, you can see Big Ben~

Great location, but the room decor was a bit dated. The decorative painting on the cabinet was a little creepy. The front desk staff were very friendly. Plus, if you opt out of housekeeping, you get a free bottle of wine, which is a nice touch!

Let's start with the positives: The hotel is located at the south end of Westminster Bridge, about a 6-7 minute walk from Waterloo Underground Station. From the room, you can see the London Eye and City Hall. This hotel is perfect for families, as its one-bedroom king suite is approximately 40 square meters and features a separate living/sleeping area. Upon entering, there's a sofa bed, and further inside is the king bed, with separate TVs in both areas. This setup can comfortably accommodate two adults and two children, with a bathroom in the middle. It feels spacious even with more people, and there's plenty of room for luggage. I was pleasantly surprised to find a microwave in the room. Now, for the downsides: Housekeeping service is quite basic; daily cleaning only involves emptying trash, changing towels, and making the bed. They occasionally even forgot to clean. Before check-in, I received an email stating we could get a complimentary bottle of wine if we opted out of housekeeping, but no one offered it proactively when we checked in. The hotel's breakfast is extremely repetitive; not a single dish changes daily, making it very monotonous. It's the same baked beans, sausages, and roasted tomatoes every single day... After an 8-day stay, we were thoroughly fed up with it. However, if you don't eat breakfast there, your options outside are mostly just sandwiches. The hotel does not proactively provide toothpaste, toothbrushes, or slippers. You have to ask the front desk at check-in or call from your room to request them.

We booked a family suite. The room was quite dark, and staying for four nights made it feel a bit oppressive. Housekeeping cleaned every night, but even with a tip, they never replenished the bottled water. Since we checked in and out via the app, we didn't really experience much in terms of service. Slippers were not proactively provided; you had to request them from the front desk. Overall, it was just okay. The location was decent, but be wary of pickpockets around Big Ben. There's a convenient taxi stand right outside the entrance, and it's within walking distance of Waterloo Station.

The hotel boasts an excellent location, right by Westminster Bridge. A supermarket and drugstore are just a 3-minute walk away, which is super convenient for shopping. Waterloo Train Station is also only a 5-minute walk.