Heritance Kandalama

Overall, a good experience, especially the unique hotel design and beautiful views. It's understandable that some facilities are a bit dated, and there were mosquitoes in the public areas due to the natural surroundings, but none in the room. It was a value-for-money stay, highly recommended.

Let's skip the positives and focus on the drawbacks: 1. Long wait times for check-in. 2. Facilities are a bit old, like the toilets. 3. Breakfast isn't as good as dinner.

Heard so many good things about this place, and on the way there, we even encountered wild elephants! It truly feels at one with nature and has a great design. The hotel's boat trip was excellent. Overall, a really perfect experience!

Bawa's design speaks for itself. However, the service during peak season was an absolute disaster. 1. Check-in was very brief with no introduction to the hotel's activities. 2. Vanishing Front Desk: On day 1, my requests for water and cleaning during the day were ignored. At night, I called 10 times with no answer. Eventually, someone picked up after I pressed the emergency button twice. The next day, my request for slippers was also ignored. There were no bathrobes in the room. 3. At 12 PM, I received a call reminding me to check out and offering assistance with luggage transport. After I confirmed, I waited in my room for 15 minutes to no avail and ended up having to drag my own luggage. For a renowned luxury hotel, the service was truly disastrous.