Anonymous User
October 8, 2024
0 points. The Lancome cream in the room was stolen and an unknown lotion was squeezed into it.
We checked in very late on the first day. We went out to play in the morning of the second day. When we came back at night, the room was cleaned. After taking a shower, my family found that the half bottle of Lancome Absolue Cream on the table was scraped clean. After taking the plane, the bottle was inverted, so the cream on the lid was also scraped clean, and a large fingerprint was left. Other creams were squeezed into it, in a spray shape, and the color concentration and fragrance were different from Lancome. The loss exceeded 1,000 yuan.
This is the first time this has happened in so many years of staying in a hotel. We immediately contacted the hotel, which is actually a homestay with only 10 rooms. The owner of the homestay did not seem to want to solve the problem at all. His attitude was very tough. He said that her employees were allergic to the cream, and that she also used Lancome, and the smell was fine. The cream melted due to the high temperature. We brought several bottles, but how come the color concentration of this bottle on the table changed, even the lid was clean, and the highest temperature outside was only 33 degrees. How can we not know what the things we use every day smell like? We immediately said that we wanted to cancel the next few nights because our safety was not guaranteed. The boss told us to find an agent.
I explained this to Ctrip customer service. I definitely couldn't continue to stay in this situation abroad. Ctrip found an agent to communicate with the owner of the homestay. Until 12 o'clock in the evening, the owner of the homestay refused our cancellation request. Ctrip customer service said that I booked a non-refundable room, so they had no choice. Because I was abroad, I didn't continue to entangle in this matter in order to ensure safety first, and I didn't ask for compensation. I just hoped to cancel the room that I didn't stay in for the next few nights. What's puzzling is that this couldn't be done. Rebooking the hotel resulted in a direct loss of thousands of room fees.
This hotel has many other problems, which are completely inconsistent with its high rating. The hygiene problem is not up to standard, there are dirty marks on the sheets, and bats or rat feces appear in the room from time to time. The water quality is worrying, and the shower head that comes with it has turned yellow after one use. Breakfast needs to be set at an accurate time, and the staff will call to urge after a while.
In short, avoid thunder.
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