It seems Sofitel Legend is being delisted, and the management has completely checked out from top to bottom. The front desk staff, Madonna, an Egyptian Arab woman, had an appalling attitude and showed no respect for Chinese guests. Her room tour was as perfunctory as it gets. Is Mandarin Oriental taking over and putting her job at risk?
Ironically, the only highlight of the hotel service came from the local Nubian people in Aswan. They often provided genuine and simple service at the concierge and in restaurants. I hope Chinese guests don't judge them based on their skin color; it's clear these Nubians treat guests from afar with sincere warmth.
The hotel's hygiene is a serious issue. There was dried nasal discharge from a previous guest on the headboard cushion, and the disposable slippers were low-quality and covered in unknown hairs. All the toiletries in the room were unbranded, similar to what you'd find in a basic three-star motel in China. The entire hotel was filled with tour groups from various countries taking photos, making it impossible for staying guests to enjoy any peace and quiet.
I can only hope that once Mandarin Oriental takes over, this hotel will be managed properly and genuinely treat its guests with care.
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