The location is pretty convenient, about a 10-minute walk from the bus station. It's located on the south side of Lake Kawaguchiko, which I guess is why it's called 'Hotel on the South Side of the Lake'?
They offer a shuttle service to the station, but I'm not sure if they have a pickup service as well.
They have private open-air baths with constantly flowing water, which can be a bit noisy at night. There are also public baths. I'd recommend not specifically booking a private bath that claims to have Mt. Fuji views, as seeing the mountain is more about luck than location – you can still see it from the public baths.
The dining is excellent and varied. Dinner included sushi, hot pot, and rice, offering plenty of choices. Breakfast was also good, with a wide selection. As for local specialties, that really depends on your personal taste.
Service was very friendly. I didn't encounter any staff who spoke Chinese, but they made every effort to communicate effectively and provide excellent service.
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