Four Seasons Hotel Hangzhou at West Lake

Taking a summer break at the Four Seasons Hangzhou at West Lake was an immersive experience of the serene beauty of a Jiangnan garden. The entire staff provided excellent service, with attentive and thoughtful reception, demonstrating quality in every detail. The unique experiences were rich and fulfilling; the Song-style tea ceremony was full of ancient charm and a wonderfully peaceful experience. The private pier and boat tour were a major highlight, allowing us to float on the lake surrounded by lotus breezes and lush greenery. The garden scenery within the hotel was exquisite. The hotel's photo shoot experience, with the garden corridors and waterside pavilions, provided natural backdrops that truly captured the essence of the place. Finding such tranquility amidst the summer hustle and bustle, balancing dining, entertainment, and photo opportunities, made for a relaxing and ideal West Lake vacation.

Our stay was delightful from start to finish. The entire staff was incredibly warm, attentive, and thoughtful. Check-in was very efficient, and we were offered cold-brew Longjing tea as a welcome drink. They even gave a small toy to our child, so there was practically no waiting around. The room was stylish and very clean. Housekeeping service was super responsive after we checked in; any request we made was handled very quickly. The complimentary boat tour included in our package was also excellent value for money, allowing us to enjoy West Lake comfortably without the heat. Full marks for comfort throughout!

I chose the Four Seasons Hotel Hangzhou at West Lake for our summer vacation with my baby, and the overall experience was incredibly comfortable and relaxing. The hotel facilities are excellent, with a handicraft area perfect for kids and a clean, comfortable swimming pool – just right for some leisurely fun with the little one. Wandering through the hotel's back garden, every step reveals elegant Jiangnan garden scenery. I found out the hotel also offers a complimentary travel photoshoot service, so I booked a session. The photographer was excellent at capturing the garden's beauty and skilled at catching my baby's lively, natural moments. The final photos were incredibly atmospheric and far exceeded my expectations. Staying here for a family trip allows for a quiet and pleasant vacation atmosphere, plus you get a whole set of beautiful travel photos for free. It's hassle-free and creates lasting memories, making it ideal for a short getaway with kids.

The hotel room was very comfortable, offered great value for money, and had excellent service. The room smelled fresh and clean. The pillows were just right – not too soft, not too hard. Everything was very hygienic. The service was thoughtful and attentive, and the facility signs were clear and easy to understand.

I'm not sure if it's because the facilities are old now, but the power outlet in the bathroom wasn't working very well. I've always had great experiences staying at Four Seasons before, so this time was a bit of a letdown.

My favorite hotel of the year! The rooms are well-maintained, the energy is great, and all the staff are super friendly. The young man at the breakfast restaurant even remembered my name, Mr. Zhang, on the second day. The breakfast is delicious, especially the Chinese dishes, the fruits (very fresh, and they use large blueberries), and the juices (at least 6 flavors). The food at the lobby restaurant is also excellent, and the fried rice has that authentic wok hei. Overall, the quality definitely lives up to the price. I'll choose this hotel again next time I visit Hangzhou.