Four Seasons Hotel Hangzhou at West Lake

The pinnacle of Four Seasons in China—timeless, graceful, and a tranquil haven tucked away from the hustle and bustle. Located on the quiet northwestern shores of West Lake, the moment you step through the main gate, all the traffic noise from the outside world simply melts away. While the rooms have a classic charm, both the facilities and decor are kept in mint condition, showing very few signs of wear. I was fortunate enough to dine at Jin Sha, and it truly lived up to its reputation—an absolute culinary bliss well worth a dedicated trip. Hotel guests enjoy priority booking, which made it effortless. The crispy chicken and braised pork belly with abalone were so mouthwatering that I still crave them. I also treated myself to a session at the spa; the therapist’s technique brought me a much-needed, deeply restorative sense of relaxation. The hotel provides complimentary bicycle rentals. Cycling around West Lake took just the right amount of time—neither too long nor too rushed—and was wonderfully pleasant. Taking the West Lake boat tour departing from the hotel's private pier was another fantastic way to escape the crowds, offering panoramic views of Hangzhou’s signature landscape: surrounded by mountains on three sides and the city on one. The breakfast spread offered just the right variety, with most items cooked made-to-order, making for a truly delightful and satisfying meal. Finally, I would like to take this opportunity to extend a special thanks to the Guest Relations team for their attentive care. Regrettably, I didn't note down everyone's names, but from the welcome flowers, dining reservations, and room upgrade to the turndown gifts and boat tour arrangements, every detail brought an effortless, familiar, and heartwarming surprise. The most important reason I always choose Four Seasons is this sense of unforced, genuine hospitality that truly feels like home. Looking forward to my next visit!

The environment is great, and the outdoor setting is wonderful, but the rooms are too outdated. The bed was very uncomfortable, making it hard to fall asleep. It is also quite far from the subway station, making it difficult to get back after attending a concert. However, the surrounding area is nice.

We came here with high expectations, and it didn't disappoint. The hotel grounds are like a traditional garden; although some of the facilities show their age, they still feel timeless. The service is top-notch—special shout-out for the children's bathrobes—and the food at Jin Sha was delicious. Our whole family made precious, special memories here!

This stay wasn't as good as my first experience. The two male lobby staff were as attentive and thoughtful as ever, but the breakfast staff were noticeably less caring and detailed than before, which was a bit disappointing. Perhaps there were more tourists, but I don't think that's an excuse for a decline in service quality. Some of the breakfast staff were still very professional and nice, but overall, it wasn't as good as last time. Still, it was generally acceptable. I'd say last time was a 98, and this time a 90.

As the flagship Four Seasons hotel in Hangzhou, the cleanliness of the swimming pool is really something that needs to be reconsidered. My eight-year-old child's eyes turned red the very night after swimming, and the redness didn't go away for several days, which is truly disappointing. The hotel's location and service quality are impeccable, but in terms of facility maintenance and basic hygiene, it lags behind other hotels in the same price range. To put it simply, a hotel that costs 7,000 for one night should not have guests getting red eyes after swimming. I sincerely hope you can make tangible improvements to live up to the golden reputation of the Four Seasons brand.

The room was spacious, comfortable, and had a luxurious feel that ordinary B&Bs and business hotels can't match. The service was excellent, and the front desk lady was incredibly gentle and kind. The restaurant 🍴 was the absolute best and most satisfying part – beautiful and the food was delicious. Everyone was understanding and reasonable. The entire hotel design was impeccable; this trip was truly worthwhile. The showers at the Four Seasons Hotel are especially comfortable 😌. Loved it, loved it! If I have the chance in the future, I will definitely choose the Four Seasons Hotel again.

The service was excellent; they even remembered my name. The breakfast was quite good, and Jin Sha Restaurant was also delicious. However, for this price point, the mini-bar not being complimentary was a bit disappointing.

The room amenities and hotel facilities are excellent. The hygiene is also very good, making for a comfortable stay. The overall environment is great. The service is attentive, making guests feel right at home. I will definitely book again next time. Trip.com's customer service is very patient.

The room facilities aren't brand new, but they are well-maintained. The service quality at Four Seasons is consistently excellent, as always. The dining is a highlight; whether it's Jin Sha restaurant, breakfast, or even the lobby afternoon tea, all the food is delicious. Although the staff seemed a bit overwhelmed during the holiday season, the overall service was still very good.