Four Seasons Hotel Hangzhou at West Lake
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Four Seasons Hotel Hangzhou at West Lake

Experience Four Seasons Hotel Hangzhou at West Lake, a 5-star hotel in Hangzhou. It holds a rating of 9.6/10 from 725 reviews, combining quality and value, with rates starting at PLN 1,982.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Quyuanfenghe (Breeze-Rustled Lotus In Quyuan Garden): 0.58 km away

Hangzhou Flower Garden: 0.62 km away

Tomb of Yue Fei: 0.61 km away

Amenity Highlights

Leisure: Pool, Hair and beauty salon, Gym

Pets policy: Pets are allowed, including cats、dogs、and other animals, for a fee of RMB 2000 (approx. US$286).

Breakfast style: Western,Chinese

Food & Drink: Room service, Cafe, Restaurant, Lobby bar

Four Seasons Hotel Hangzhou at West Lake

2026 Global 100 - Luxury Hotels
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We Price Match
China travel essentials
Easy to reach
English-speaking staff
Currency exchange
Most card payments accepted
Great views
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Amenities
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Property Description
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Excellent service and excellent facilities - very happy we went!
Surroundings
Metro: Huanglong Sports Center
(2.7 km)
Metro: Gudang
(2.9 km)
Airport: Hangzhou Xiaoshan International Airport
(32.5 km)
Train: Hangzhou Railway Station
(7.6 km)
Train: Hangzhoudong Railway Station
(12.3 km)
Landmarks: Quyuanfenghe (Breeze-Rustled Lotus In Quyuan Garden)
(580m)
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8

Premier Garden View Room King Bed

1 King bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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6

Lotus Suite

1 King bed
120m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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7

Royal West Lake Suite

1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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7

Guestroom - Garden-View (Double Bed)

1 Queen bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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7

Garden View Room King Bed

1 King bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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7

Guestroom - Courtyard-View (Queen bed)

1 Queen bed
60m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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9

Guestroom - Courtyard-View

1 Queen bed
80m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
8

Premier Garden View Room Two Double Beds

2 Double bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
7

Garden Terrace King Bed Room

1 Queen bed
73m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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3

Courtyard Room

1 Queen bed
120m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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3

Courtyard Suite

1 Queen bed
220m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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8

Three-Bedroom Mansion

Bedroom 1:3 Queen bed
920m² | Floor: B1,1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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6

Garden View Room Two Double Beds

2 Double bed
63m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

One-Bedroom Villa With Private Pool

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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7

Guestroom - Garden-View (2 Beds)

2 Double bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
7

Lagoon Suite

1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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5

Panorama Garden View Room

1 King bed
80m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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7

Themed Room - Courtyard-View

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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9

West Lake Suite

1 King bed
140m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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This property hasn't received any negative reviews in the past 5 months.
Average for similar properties in Hangzhou
Most Mentioned
Review summary
Powered by AI
Dining: Jinsha Restaurant is frequently mentioned for its exceptional cuisine, with dishes highly recommended by guests. The hotel offers diverse dining options, including Chinese and Western food, making it a culinary delight for visitors.
E‍1‍2‍6‍1‍*‍*‍*‍*
January 11, 2026
First time staying at Four Seasons Hangzhou at West Lake this past weekend and I'm officially a fan! The hotel is tucked away by the West Lake, offering a tranquil and serene environment – perfect for a relaxing getaway. The facilities are super comprehensive, with a fully equipped gym, and the spa experience was incredibly rejuvenating. The biggest surprise was the travel photography service; you can choose from Hanfu, Qipao, or New Chinese styles, which totally fulfilled my dream of getting some beautiful photos. From service to experience, everything was impeccable. This is definitely a hidden gem that I'll be revisiting!
Original TextTranslation provided by Google
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
December 19, 2025
5 star hotel with great location overlooking the West Lake. Excellent WL Bistro restaurant with wide variety of breakfast buffet and a la carte. One of the most beautiful hotel gardens. Direct access to West Lake pathway.
M‍5‍0‍8‍1‍5‍*‍*‍*‍*
December 15, 2025
The hotel's location is good, and while it's not as sprawling as West Lake State Guest House or Wang Zhuang Xi Zi Hotel, their service and dining are excellent. The breakfast buffet, although not extensive, offers fresh and delicious food. Jin Sha Restaurant is also a top-tier dining spot in Hangzhou. The hotel staff are incredibly helpful; any request I had was promptly addressed. I would definitely stay here again if I have the chance.
Original TextTranslation provided by Google
M‍1‍8‍8‍6‍1‍*‍*‍*‍*
December 26, 2025
Half of Hangzhou's beauty lies with West Lake, and nestled within the continuous mountains west of West Lake, there's a tranquil, undisturbed 'paradise'. Designed by a world-renowned landscape architect, and laid out in the style of a Southern Song imperial garden, a private garden has been meticulously crafted. This is today's star – The Four Seasons Hotel Hangzhou at West Lake. The hotel is situated right on West Lake, with scenic spots just outside its doors. It continues the style of a Southern Song imperial garden, combining the shimmering beauty of West Lake with elegant garden features, like a hidden paradise on the shores of West Lake, sketching this beautiful picture amidst the lake and mountains! The guest rooms are fully equipped, with exquisite attention to detail. They blend classical Chinese style with local Hangzhou cultural characteristics. Staying in the hotel, you can experience the quaint beauty of Jiangnan, with the sparkling West Lake outside your window, offering a warm and uniquely Chinese romantic ambiance! The Jiangnan Garden View Rooms are located on the first and second floors of the hotel, starting from 63 square meters. The rooms are comfortable and bright, with elegant and refined design and decor. Soft lighting creates a cozy atmosphere, and the picturesque lake, mountain, and pavilion views are all within sight. The service is impeccable, almost perfect, reflecting the quality and value expected from a luxury brand like Four Seasons! If I have the opportunity to visit Hangzhou again in the future, this will still be my top choice for accommodation!
Original TextTranslation provided by Google
K‍a‍n‍f‍e‍n‍g‍j‍i‍n‍g‍d‍e‍l‍u‍r‍e‍n
October 14, 2025
This hotel, boasting a private garden, is practically flawless except for the high humidity due to its proximity to West Lake. From the moment you step in, it feels like coming home. In your free time, you can wander through the meandering Jiangnan-style gardens, with a new picturesque view at every turn, leaving a lasting impression. The hotel's unique location offers excellent connectivity to nearby attractions, making sightseeing incredibly convenient. For guests who appreciate peace and quiet, it's an ideal retreat.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 28, 2025
Everything is perfect!! The dishes at Jin Sha restaurant was so impressive that we paid a second visit during our 3D2N stay. The staff were so helpful and should all be praised for their hospitality, including but not limited to reception and room keeper. I would highly recommend the photoshooting service inside the hotel as well as we both managed to take a lot of gorgeous photos. Overall, I would definitely recommend this hotel to others!!
s‍u‍s‍a‍n‍k‍s‍2‍0‍1‍3
October 6, 2025
My first stay at the Four Seasons Hangzhou at West Lake was absolutely delightful, filled with pleasant surprises from dawn till dusk. It's a perfect blend of Chinese aesthetics and luxurious service.
Original TextTranslation provided by Google
M‍4‍7‍5‍2‍3‍9‍*‍*‍*‍*
September 26, 2025
Four Seasons Hotel Hangzhou at West Lake is the best hotel we've ever stayed in terms of environment, location, and service! Next time we're in Hangzhou, we'll definitely only choose Four Seasons Hangzhou at West Lake!
Original TextTranslation provided by Google

Services & Amenities

金沙厅
Cuisine: Chinese
Open for: Lunch, Dinner
Business hours: [Mon - Sun] 11:30-14:00, 17:30-21:00
WL BISTRO西湖餐厅
Open for: Breakfast, Brunch, Lunch, Afternoon tea, Dinner
Business hours: [Mon - Sun] 07:00-22:00
杭州西子湖四季酒店大堂酒廊
Open for: Breakfast, Brunch, Lunch, Dinner
Business hours: [Mon - Sun] 09:00-22:00

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Free
Extra crib: Free
Children 3–17 years old
Free

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
AgeFee
Children 4 years old and under
Free
Children 5–11 years old
CNY 168.00 (approx. PLN 86.92) per person
Children 12–17 years old
CNY 336.00 (approx. PLN 173.84) per person
Adult
Buffet:CNY 336.00 (approx. PLN 173.84) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats, other pets (contact the property for details)
Fee: CNY 2,000.00 (approx. PLN 1,034.74) per pet per stay

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2010
  • Number of Rooms: 81
Phone:+86-571-88298888
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".

Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.

Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.

Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.

Frequently Asked Questions

What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?

Check-in time at Four Seasons Hotel Hangzhou at West Lake starts at 15:00, and check-out time is by 12:00.

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Yes, Four Seasons Hotel Hangzhou at West Lake has a swimming pool for guests.

Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?

Yes, pets are welcome at Four Seasons Hotel Hangzhou at West Lake, but we recommend calling ahead to confirm details (e.g., pet size, fees).

Does Four Seasons Hotel Hangzhou at West Lake serve breakfast?

Yes, Four Seasons Hotel Hangzhou at West Lake serves breakfast for guests. Breakfast options include Western, Chinese style.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

Room prices at Four Seasons Hotel Hangzhou at West Lake vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Four Seasons Hotel Hangzhou at West Lake from the nearest airport?

The nearest airport is Hangzhou Xiaoshan International Airport, located about 55 mins from hotel by car (32.5 km) away.

What’s the cancellation policy at Four Seasons Hotel Hangzhou at West Lake?

The cancellation policy at Four Seasons Hotel Hangzhou at West Lake depends on your room type and booking terms.

Does Four Seasons Hotel Hangzhou at West Lake offer airport transfers?

Yes, Four Seasons Hotel Hangzhou at West Lake provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Nearest AirportHangzhou Xiaoshan International Airport
Distance to Airport32.54KM
Nearest Train StationHangzhou Railway Station
Distance to Train Station7.59KM
Nearest Subway StationHuanglong Sports Center
Distance to Subway Station2.28KM
Average Price FromPLN7019
Hotel Star Rating5