Four Seasons Hotel Hangzhou at West Lake

I hastily booked a room the week before the Qingming holiday. With basic Four Seasons room rates soaring to an outrageous 8k-10k, yet still maintaining almost full occupancy, I couldn't help but wonder how such an old hotel manages it. After experiencing it, it indeed made me, someone not particularly fond of the Four Seasons, reconsider the brand. Room (p1-p3): Before checking in, I was worried that a hotel opened in 2010 might be too outdated. However, I found that it wasn't at all; it's extremely well-maintained. The fixtures are gleaming, there's a smart toilet, a TV with screen mirroring, and a Dyson hairdryer. Most thoughtfully, the issue of limited outlets in older hotels isn't a concern here, as the hotel provides multi-port sockets by the bed, and even wireless charging. West Lake boat breakfast (p4-p6): During the Qingming holiday, being able to enjoy a private boat tour with a guide without queuing speaks volumes about its value. Aside from the price of over three thousand being a bit steep, there are no other downsides. Jin Sha restaurant (p7): Guests get priority seating, and the complimentary sauce left the deepest impression (it's a shame it's not for sale to the public). The crispy chicken was delicious and reasonably priced. Hotel public areas (p8-p16): Few people and beautiful scenery. After stepping out of the hotel once and experiencing the terrifying crowds by West Lake, I truly appreciated how good the hotel was. Of course, there are also minor drawbacks ❌ 1️⃣ The semi-buffet breakfast had relatively limited choices, but thankfully the taste was decent. 2️⃣ The biggest problem! During holidays, there's traffic control around the hotel, so ride-hailing services can't pinpoint the location. The hotel also doesn't provide any shuttle arrangements. The only thing you can do is call a car with the guest and ask the driver to drive further (but this doesn't work during control, as drivers will be stopped). Finally, I ended up paying an exorbitant 1,100 to take the hotel car to MixC. This charge was also strange; a private car for an hour in the city is 500, and to Hangzhou East Station is 1,100. The hotel staff insisted that going to MixC should be charged at the Hangzhou East Station rate, even though it was only a 40-minute drive within the city.

I came with my parents, in-laws, and child, thinking it would be convenient for dining at 'Ru Yuan' restaurant and Jin Sha Hall. This is the most satisfying hotel I've stayed at in recent years. Although it's not a new hotel, it's very well-maintained, and the staff's service awareness is excellent! Before check-in, they called to ask about the number of guests and their ages. Knowing there were elderly people and a child, they prepared DIY toast sets, children's dental kits, slippers, and bathrobes for the child, and non-slip mats in the shower rooms for the elderly. They provided plenty of complimentary fruit every day, more than I could even eat. They were also very generous with replenishing bottled water. When they saw me in the corridor about to check out, they proactively offered to help with my luggage. When I used the hotel's bicycle to tour West Lake, they even put bottled water in my basket without me asking. When they saw me loading my luggage after check-out, they again asked if I wanted to take some bottled water for the road. The most impressive part was the spa center; the rooms were huge and uniquely designed. Jin Sha Hall also served delicious food. We booked the hotel's boat for a West Lake tour, and the refreshments and scenery were perfect. I loved it! An excellent choice for a staycation.

Absolutely beautiful and incredibly comfortable, with every detail meticulously thought out. Even the toiletries were all made of wood! The pool is, without a doubt, the best I've ever seen. The service and the dishes at Jinsha Restaurant were impeccable. A truly fantastic experience.

I'd heard great things about Jinsha Restaurant and had been wanting to try it for a while. The hotel quickly helped me book a table, and the West Lake Fish in Vinegar Gravy was delicious! The overall environment and service were excellent, especially the breakfast – I absolutely loved it! I'd definitely pay to come back and eat it again if I get the chance!!!

Beautiful surroundings, attentive service, and a top-notch experience.

Never disappoints, I always love it, especially the young man at guest room reservations, he's incredibly attentive.

I've stayed at this hotel multiple times, and the environment is always elegant and pleasant. The front desk staff are incredibly warm and welcoming. The room decor is cozy and refined, and there's a plum blossom tree in full bloom right outside the window. It instantly calms my mind, and I just happily stare at it 🌼. The breakfast is absolutely delicious and unbeatable.

The hotel facilities are top-notch, the hygiene is impeccable, the environment is beautiful, and the service is beyond five-star.