The grounds and views are simply breathtaking – truly no alternatives. This is essentially why people come here and pay the price. HOWEVER! After staying at a good hotel in Cairo, Mena House feels like a budget trip to a summer cottage. This applies to everything: the interior, the furniture, the toiletries. The restaurant is expensive and not particularly tasty. They treat you like a tourist, meaning they don't really notice you or make an effort. You could just come here in the evening to take photos and dine at the restaurant. Probably, if I had known it was this simple, I would have done just that. They even bring tourists here by bus; we saw them. On the positive side, there's also a golf cart and a separate entrance to the pyramids. Tickets are paid, but the golf cart ride there and back is free. We had an unpleasant situation at the restaurant, which I reported to the manager when we were checking out. All the managers spoke with us and tried to resolve the situation. To leave a good impression and smooth things over, they gave me 5000 Marriott loyalty program points. But they won't be useful to me back home. I tried to book a same-day spa appointment but couldn't. For my birthday, they left a small cake in the room, and that was it. A room upgrade was offered for $500 for two days, not as a complimentary birthday gesture. The soundproofing is so bad it's like your neighbors are entering your room at night and lying down next to you in bed. The air conditioning wasn't working. This hotel is purely a tourist gimmick.
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