Phoenix Story Boutique Resort Hotel

The hotel staff were incredibly welcoming and helpful. They even offered complimentary laundry and shoe-shining services, and in the evenings, an auntie would personally prepare a late-night congee. The location is also fantastic, just a few minutes' walk from all the major attractions. Highly recommend!!!

No wonder this place has a 4.8-star rating, especially during holidays. In a small town like Fenghuang, I can only say choosing this hotel was my luck. The riverside hotel I wanted was fully booked, so I settled for this one because it had parking. But it wasn't until I experienced the purple-red chaos surrounding the ancient city, with absolutely no parking available, and then was waved through by strict security guards just by saying I was going to the hotel, that I realized how right my choice was. The next day, while exploring the ancient city, seeing people struggling to drag their luggage to hotels inside the city, I felt incredibly fortunate again. And the service? It's even more incredible! I never expected a hotel at this price point in a scenic area to offer so much. A warm bowl of congee late at night tasted better than my mom's. There's 24-hour free laundry and drying, and facilities comparable to a family-friendly hotel. It's like Doraemon; whatever you want, you get it. Some might say the breakfast is simple, but you're not paying for a 5-star resort, are you? And even 5-star hotels don't serve breakfast until noon! The rice noodles were delicious. The most touching part was that they'd even bring freshly cooked rice noodles directly to your room if you hadn't woken up yet. It truly feels as comfortable as home. All the services are satisfying, just as they say themselves: "Only smaller than a five-star, everything else is better!"

The hotel staff were amazing! They even offer free laundry and shoe cleaning services, and in the evenings, there's homemade congee (rice porridge) from an auntie. The hotel's location is also excellent, just a few minutes' walk to the riverside. Highly recommend it!

The environment is great, and the hotel is close to the ancient city. They have free parking, which is super convenient. The staff provides warm and welcoming service. They even offer a travel guide for the ancient city and free laundry service from the room butler! I'm really, really satisfied with all these features. I'll definitely come back next time!

The lady at the front desk was very helpful with check-in, gave directions, reminded me about breakfast times, and even upgraded my room. The room was spacious and comfortable, the bedding was clean and tidy, and the toiletries were all provided. The customer service was attentive, and they even offered free jacket laundry. The breakfast area was nice, with a good variety of nutritious options. The hotel also provides free late-night snacks. All the services were very thoughtful.

This hotel offers incredible value for money, exceeding my expectations. The room was generally clean and tidy, and it even came with a private, free dryer, which was very convenient when traveling with kids. It's also within walking distance to the attractions. The hotel also has a gym. Just a suggestion: please wipe down the desk phone. After calling the front desk, I noticed it was covered in old grime. 😂