Renaissance Shenzhen Bay Hotel

The room was spacious with a fantastic view, directly overlooking Shenzhen Bay. Room service was prompt, and the price was very reasonable. Its location in Nanshan is quite central.

The hotel service was good, and the location and views were excellent. However, the soundproofing was terrible; I could clearly hear everything from outside my room, upstairs, downstairs, and even construction noises, which made it very noisy. Additionally, the elevators were quite inconvenient. For this brand, the price was relatively high. Overall, it has very clear pros and cons.

Excellent location with stunning views during both the day and night. There's a buffet on the 57th floor where you can enjoy delicious food while taking in the beautiful scenery. The facilities are well-equipped and user-friendly, and the cleanliness is top-notch. I highly recommend the sea view rooms.

Absolutely love Renaissance! I'm officially a fan! Every staff member, both ladies and gentlemen, was so warm and polite. I stayed for two nights and got upgraded to a sea view room – they even sent fresh fruit! The room was spacious and clean. Next time I'm in Shenzhen, I'm definitely staying at Renaissance again!

Facilities: Good Cleanliness: Clean and tidy Environment: Shenzhen Bay is beautiful Service: First-class The lady at the front desk, QueIla, provided warm and attentive service.

Initially, there was a small hiccup with the robot delivery service, but the duty manager's sincere attitude was commendable. However, the hotel's soundproofing isn't great.

Before going, I thought the scenery would be mediocre, but upon arrival, I found it was far more stunning than what cameras could capture. What's more, although check-out was officially at 12 PM, the front desk allowed us to extend it until after 3 PM. This is the first time I've experienced such flexibility at a high-end hotel. The price was only a little over 1500, and it included breakfast, which was also quite good. The room was incredibly spacious, with windows offering different views. The welcome fruit platter was also quite generous. Everything was just perfect, offering far better value for money than the Park Hyatt.

This time, I booked a selected bay view king room for my trip to Shenzhen. Perhaps due to the holidays, the scenic rooms were fully booked, and after a long wait, I couldn't get one. Eventually, after discussing with the hotel, I was offered a regular bay view room at a lower price. While it was a bit disappointing, the hotel's sincerity was quite satisfying. In addition to a temporary room arrangement and welcome fruits during the wait, they also arranged some extra gifts and a late checkout. The next day, after learning I was going to the airport, they even arranged a complimentary car for me. Although I was slightly disappointed that I couldn't stay in the room type I had hoped for, the effective and appropriate service and compensatory measures from multiple staff members were very pleasing. This kind of customer service, which doesn't cut corners to save costs, is truly commendable and something other hotels should learn from. I look forward to staying here again next time.

The room was very clean, well-equipped with all facilities, and Tracy was very supportive and nice. Overall, it was a great experience.