Great photos and most reviews were the reason why we chose the The Mak Trat for our stay in Koh Mak. Sadly, none of our expectations have been met, maybe with the only exception of the room and the views. The location is the wrong beach, the water compared to the rest of the island is brown and not the crystal blue that you see most places around Koh Mak. On arrival, no information was given about breakfast or the facilities of the hotel, maybe because there isn't really any. The view from the main building over the pool to the bungalows is absolutely stunning We booked a bungalow with beach front, terrace and observation deck. We were only provided with one room key. The terrace is very nice except there is no furniture to enjoy the view, we had to ask for this at the front desk. providing us with the two saddest bean bags ever, that would not allow much of relaxations or enjoyment of the views... We had to take two sun beds from the front to the terrace our selves, staff wasn't really helpful or keen to assist in anyway. Do not expect any cleaning of the rooms, unless you hang please clean my room on the door, again no information was provided... TV in the room works very well. Cleaning of the shower is really bad. shower door is dirty and the shower head has black mold all over... Bed was nice and comfortable. Breakfast was like going to a funeral home, it was the saddest ever, there was two warm pots of coffee or tea, but no cups, I asked for a cup, but we could just order what we wanted from the team, by then surprisingly being asked to pay for our coffee and tea afterwards... We asked for an early departure or compensation, nothing has been provided except the owner offered us a gift card which we could try to sell online... Would not recommend this place to anyone going it is really a sad story that could be amazing, but no one seems to care anything. No owner or management on property, only young teenagers or early twenties staff that does what they can, but sadly not enough...