Disappointing Experience – Not What We Expected from Four Seasons
We stayed at Four Seasons Sharm as a family (2 adults and 2 kids) for 3 nights to celebrate my husband’s birthday, and unfortunately the experience was very disappointing.
The main issue occurred at Yatai Restaurant. We ordered the Peking duck, but what was served was clearly baladi chicken (local chicken with darker meat), not duck. Despite this, they attempted to charge us over 6,000 EGP for the dish. Only after we complained did the chef apologize and remove it from the bill.
In addition, the beach is rocky, not sandy, with very limited seating, making it uncomfortable and unpleasant for a family stay. The staff attitude was generally unwelcoming and unpleasant, which only added to the frustration.
The room felt outdated and did not match the standard or luxury expected from a Four Seasons property.
While the mistake at the restaurant was eventually acknowledged, the overall lack of quality, service, and attention to detail was unacceptable given the high prices and reputation of the hotel.
Overall, this stay did not meet Four Seasons expectations and was very disappointing.
