Let me share my honest experience at "Binghai Linfeng" (Seaside Breeze)... I booked this hotel because of their advertised good service and views, it seemed pretty good (I suspect the positive reviews were fake 😂). There were too few staff! I chose their "Binghai Linfeng" themed cave room, which looked beautiful! However, the area around the room, to the left of the mountain view, was entirely cemetery 😬😬😬! 😂 (Those doing business or with such taboos should think carefully before booking! 😬…!) Before 9 pm, there were no decorative lights outside the hotel, and it was pitch black. The room was especially dark at night; you couldn't leave it unlit! Ants 🐜 and cicada-like insects 🕷 crawled around in the room at night. I killed many 🕷, but there were still many 🕷🐜…! I complained to the housekeeper, and they just took away the insects 🕷 with napkins, showing no concern for the customer's well-being! I find this hard to understand 😂! (Is this how the staff are trained?) ? 😂 No measures to deal with the bugs 😡 (They wrapped the ones I killed in paper and took them away! 😂) Not a shred of apology! What's even more outrageous is that the hotel had already arranged a time to pick up guests before check-in, but they kept changing the time they had agreed upon with the guests, and were a full half hour late, leaving my group to stand in the blazing sun! Not even a basic verbal "apology"! Apparently, he himself is the hotel manager and came out to pick up guests 😂! (meaning guests should understand his lateness 😂). And when we arrived at the hotel, we had to wait a long time! The room wasn't being cleaned (there weren't enough cleaning staff)! Because my group wasn't large, we didn't stay at any of their other suites, and they only had suites left, which wasn't suitable for our small group. I changed to another hotel, and again, the hotel manager drove us there. Even more outrageous, they didn't even take me to my destination! They said it was difficult to drive up there. (The key point is that the hotel had many taxis parked to pick up and drop off guests.) Going out for fun! How did they even get up there? Your Pinghai Linfeng Hotel is so high up on the mountainside, it's so inconvenient to get around, and the terrain isn't low either! 😂 You're telling me? The next hotel is hard to get to! 😂 Why didn't you tell the customer before they left your hotel? Let them contact the next hotel earlier? Or help them call a taxi to their destination. You didn't take them to their destination, and only told me halfway through, making me urge the next hotel to pick them up?! Excuse me? As the person in charge of Pinghai Linfeng, how can you be so rude in picking up and dropping off guests?! Do customers have to serve you because they pay money? Or do they have to rely on you for their livelihood and even provide emotional support? Please, don't work in the high-end service industry. You're really not suited for it! Don't ruin the travel experience for customers who want quality travel! Although I booked a cave room at your Pinghai Linfeng, it included pick-up and drop-off service. Please read that carefully! It only takes 5 minutes to get from your hotel to the next one, I didn't ask you to take me to the pier. You think you can just leave customers stranded halfway? 🙄 Besides, you clearly saw my large suitcase! Normally, you deliver to the pier (about 20 minutes). Even though I didn't go to the pier and changed my route, I was still faster than you, right? Almost half the time it takes to get there, right? 😂 And you only delivered once. Besides, I never begged you to deliver it again, did I? You gave me such a drastically reduced service, do you feel bad about it? As the person in charge? (I didn't criticize you at all, did I?! (Temperament 😡) I'm not saying anything because some customers are easy targets? 😡 You think you can just treat them however you want? 😂 Where is the "high-end" in your positioning? 😡 Is the experience, especially the service, that really high-end? I have to admit 😂 your prices are indeed the highest on Gouqi Island right now! 😬😂 There must be more than just one high-end scenic swimming hotel here, right???
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