we returned from a day out in the adirondak about 10:40p and found ourselves locked out of our room. the locking mechanism had broke. they finally put us in another room about 90 minutes after the problem was reported, but we still couldn't go to sleep because we had prescription medications and a CPAP machine that was needed for sleep. they finally got the door open around 1 in the morning. i understand things happen that is out of expectations, but when you're waiting 2.5 hours just to get your medications so you can sleep and you're already exhausted can be incredibly frustrating. i thought we might get some credit to our account, but it was never offered. i shouldn't have needed to ask -- so i didn't. i wanted to see how the management would handle it. i was disappointed. the pricing was also significantly higher than most other places around. i realize ticonderoga is a small town, but it seems they use that to their benefit and take advantage of the lack of hotels in the area to gouge customers. lastly we had free Wi-Fi, but it was useless and rarely worked. i understand we were in the mountains and that plays a part of it. but don't tell customers the wi-fi works and again, set false expectations. i was very disappointed with our stay in Ticonderoga and will likely try to find alternatives in our next visit to that area. i WILL say the staff (while stressed by the situation) tried to be helpful.
