Anonymous User
May 17, 2025
Location: Perfect and peaceful island setting in Cambodia.
Service: Needs more attention from top management. Due to staff shortages during peak holiday season, service was inconsistent, affecting the overall guest experience.
Boat Schedule Issue: There was a mismatch in boat schedule information between the reservations team and the front desk. This created difficulties for guests without private transportation, especially since the island is remote and ride-hailing apps (Grab/PassApp) are not readily available. The hotel’s private taxi service charges **$50 one-way**, which feels excessive—management should reconsider pricing.
Food Options: Limited menu choices in the restaurant, and the menu was only in English with no pictures. As a local Cambodian, I sometimes struggled to identify dishes.
Room & Amenities: Fantastic—clean, comfortable, and hygienic.
Breakfast: Absolutely delicious!
SPA: Highly recommended! Relaxing and affordable, especially with the hotel’s 30% exclusive discount. One of the best parts of my stay.
Buggy Service: A major letdown. Upon checkout, the front desk failed to inform us that no buggy was available. We waited **almost an hour** with no updates, even after calling twice. Eventually, we had to walk to reception.
Overall: This hotel has great potential but needs better communication, staffing adjustments, and improved guest convenience (transportation, food options, and service reliability).
