Neptune Oceanfront Rentals

I feel good in my room. Thanks

While the advertising said breakfast was included, they did not offer it. It was not included and if it was supposed to be they didn't tell you about it. This place was horrible. It's run down. Not maintained well. Not terribly clean and poor service. I would never stay there again.

Room was just ok. View was amazing. Location on Hollywood beach is great. Staff was friendly. There are no amenities. This isn't a posh hotel chain. If you set expectations accordingly you will enjoy your stay.

The cafeteria needs some improvements It was a challenge to toast bread (one of toaster didn’t work) and the biggest challenge was to find the spot to sit.

The room was old and not well maintained , did not meet the expectations from website pictures . Hotel address online is for the complex and not the front office for checkin -which was 2 blocks away and we had no way of knowing this until our uber dropped us off . The phone numbers listed on the building was for a maintenance company that no longer took care of the Neptune but were able to get us the correct phone number for the front desk . Website also listed room service , we called to request and the front desk told us “DoorDash is cheaper “. Website listed that we could request a late checkout , did not list the stipulation that that wasn’t an option “this time of year “ which we found out after being told to call in the morning and after the young man at the front desk told us no problem we just needed to pay the addition fee but when my husband got there we were told no but they were willing to hold our bags since we still had 8hrs until our flight home .

check in - standing in line for 45 minutes was not acceptable the group represents many properties in area. all property check in time is 4 pm the line was long and movement was very slow. when paying $300.00 plus for a one night rental I am accustomed to better customer service.

This is a very dirty, filthy hotel, staff is awful, you can smell mold as soon as you walk in the room, no hot water and when calling front desk, no help and pretty much said deal with it until management comes in the morning, the most disappointing experience ever.

Got there late because I missed my flight due to things that were out of my control. Got there at 445 AM and was told I couldn’t check in till 6AM because the system needed updating and I didnt call to let them know I’d be late. Other than that it was a great location, room was decent but very clean and the staff was friendly. It’s in an ideal location.

Direct on the broadwalk and beach, at the quieter end of the broadwalk but close to most things. The room was decent, the bed and pillows were very good. The staff is ok, but not overly friendly. Liked this group of hotels well enough to stay twice in 2 different buildings. The price was great. Would definitely stay again.