Beautiful hotel in the heart of Rouen.I was a little worried before arriving because the room photos looked somewhat dated, especially since we chose a Classic Room for its larger size. However, the room exceeded my expectations. It was clean, spacious, and the bed was very comfortable. The wooden panel on the wall and bed frame were actually quite new, unlike some older hotels in Europe where the furnishings can feel worn out.The lobby was modern and welcoming, and I absolutely loved the spa and sauna facilities. After a long day of exploring Rouen, relaxing in the sauna was such a treat.The restaurant was also excellent. We had dinner in the courtyard, and the atmosphere was simply perfect. The food, setting, and overall experience made for a wonderful evening. The receptionist and bellboy were both friendly, professional, and very helpful throughout our stay.Overall, this was one of the nicest 5-star hotel experiences I have had in Europe. Many luxury hotels in Europe can feel overpriced relative to the standard offered, but this hotel delivered excellent value and quality.One thing I would like to mention is that I noticed several negative reviews on TripAdvisor regarding the restaurant and bar service. We initially had a similar experience when we requested a table outside. A waiter told us there were no outdoor tables available without a reservation, despite there being several empty tables visible. We were asked to sit inside instead. When I questioned this and asked when the supposedly reserved tables were due to be occupied, the answer was not very clear.Rather than letting this affect our evening, I spoke with the receptionist, who was incredibly helpful. She immediately addressed the situation with the restaurant staff, and within minutes an outdoor table was arranged for us. From that point on, everything was excellent.Because the rest of our stay was so outstanding, I wanted to leave this review to reassure future guests. While service inconsistencies at the restaurant may occasionally occur, they should not discourage anyone from staying at this hotel. The hotel's overall quality, facilities, comfort, and customer care far outweigh this minor issue.We would happily return and stay for longer next time. Highly recommended.
