W Hong Kong

Our stay at W Hong Kong for my mother's birthday trip was absolutely delightful. A special thank you to the front desk team for their thoughtfulness; they prepared a surprise birthday cake in advance, which made us feel incredibly touched. The hotel's design is modern and trendy, and its location is superb, nestled in the heart of West Kowloon, offering convenient transportation. The surrounding urban atmosphere is vibrant, and the nightlife is rich and colorful. Overall, we had an excellent impression. It's a stylish yet warm city hotel that created wonderful memories for our birthday getaway.

This isn't my first time staying at W Hong Kong. Pauline from Guest Relations truly gave me a wonderful surprise! There was a small hiccup with my hurried booking this time, but as soon as I reached out to Pauline, she helped sort it out immediately. She is super responsible and thoughtful! I sincerely want to express my gratitude. From now on, W Hong Kong will be my go-to choice whenever I visit!

As expected of W Hong Kong, the design is still very solid. However, perhaps due to its age, the glass mirrors in the corridors are a bit tarnished, and the interior room design feels slightly dated. Because of this, I gave the environment 4.5 out of 5 instead of a full score. The front desk reception and elevator directions were both very clear, the gym is great, the sauna environment is also fantastic, and the cleaning lady was very polite. They did a quick tidy-up during turn-down service, so I give the service a full score. Overall, it offers good value for money and I would consider staying here again.

Stayed at W Hong Kong for the Hong Kong Cyclothon. There were many fellow cyclists, and the location is unbeatable—simply top-notch! The service was attentive and thoughtful. Since we needed to store our bicycles, the staff accommodated us every step of the way with great care. The hotel rooms are spacious, and the overall experience was fantastic.

The location is fantastic and very convenient, situated right inside Elements mall in Kowloon with direct access from the Airport Express. The hotel has a nice design, though it is starting to feel a bit dated. However, the harbor view is still pretty good.

The room was spacious, but the desk wasn't wiped clean. The front desk staff didn't speak Mandarin and seemed quite proud of it, smugly stating they only spoke English, and that the female colleague next to them didn't speak Mandarin either because she was from Singapore. Fine, let's switch to English then, but he couldn't even get his English right and just kept giggling. Very unprofessional.

I really love staying at W Hong Kong. All the staff here are so friendly. The location is also very convenient; it's always a great choice for transferring to the high-speed rail after flying back from abroad. The sunset view is exceptionally beautiful. A big thank you to Pauline at the front desk for arranging my room upgrade and providing attentive butler service. Because of this, I've recommended many friends to come here. I love W Hong Kong so much!!! Petch is also very charming; he's Thai and can speak Chinese.

This trip was quite special, as I accidentally injured my foot before departure, which added considerable difficulty to the journey. I want to especially thank Pauline and Clarence for their incredibly thoughtful service. Seeing my mobility issues, they upgraded my room and extended my check-out time. The hotel also provided me with a wheelchair service. These small acts of kindness made me feel the warmth of the hotel's service! The room was also exceptionally clean. I compared several hotels near Victoria Harbour, many of which commonly had odors, dampness, and hygiene issues. In the end, I chose W Hong Kong, and its location, cleanliness, and quiet atmosphere were truly perfect!

This was my first stay at W Hong Kong. The location is excellent, the room is spacious and bright, with modern facilities and a great sense of design! The front desk staff were very friendly and even upgraded me to a sea-view room for free, which offered a delightful view. I'll definitely choose W Hong Kong again next time.