To be honest, there were quite a few disappointing aspects to this stay. First of all, getting into the underground parking garage was a hassle. There are two entrances. We passed the first one and specifically asked the security guard if that was the entrance for Marriott, but after passing the first barrier and heading down to B2, we found we couldn't go any further. After much trouble, we had to go back and have the guard manually open the gate. Later, we used the entrance at Chongqing ONE apartment and had no issues. However, finding the elevators was also a bit tricky; since there are multiple hotels in the same building, it's easy to end up in the wrong place. Also, the room facilities are quite dated. The interconnecting suites offered zero soundproofing, which definitely caused issues since we were traveling with kids and had different schedules. On the bright side, the front desk service fully met Marriott standards. They listened attentively to our feedback, proactively asked if we had any other issues, and actively coordinated with the engineering department to resolve them. Such a great attitude definitely deserves a positive review.
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