The hotel enjoys a very strategic location, which is one of its strongest advantages. The proximity to the jetty makes arrival and departure especially convenient, as guests can simply walk directly between the jetty and the hotel.
My experience with the service, however, was a mix of positive and negative. Prior to arrival, I emailed the hotel using the contact information provided on its website to request a table for my room, but unfortunately received no response. I eventually had to call the hotel to follow up. Although the arrangement was later confirmed through WhatsApp and I was informed that the table would be placed in my room before check-in, it was not there when I arrived. As a result, I had to visit the front desk to make the request again. To their credit, the hotel staff responded promptly and delivered a table to my room shortly thereafter.
Another issue arose during check-out. As part of a group of 18 guests, we requested assistance in transporting our luggage to the nearby jetty. The front desk informed us that no assistance was available due to the busy check-in period. However, I later approached a staff member who had been handling the luggage trolley earlier during our stay, and he kindly agreed to help move all our luggage to the jetty. His willingness to assist was greatly appreciated and reflected a high level of customer service.
Overall, the hotel offers an excellent location and some staff members demonstrated outstanding helpfulness. However, the consistency of service, particularly at the front desk, could be improved. Given the premium rates charged by the hotel, I believe guests would reasonably expect a higher and more consistent standard of service throughout their stay.
