Hyatt Centric City Centre Kuala Lumpur

Excellent service, facilities, and spaciousness. The only drawback is the loud motor noise from the main road at night.

From check-in to check-out, I received incredibly warm service. I was very pleased with the detailed information provided about nearby tourist attractions and the hotel's various services!

The room was quite spacious, and the breakfast spread was impressive. There's a small, charming pool on the upper floor. The bar at night offers nice views. The location is also pretty good, quite close to Pavilion and the Twin Towers, just a short taxi ride away. However, Kuala Lumpur's traffic can make you question your life choices… The only downside was that I stayed in a room with a balcony this time, and it overlooked the subway tracks. The sound of motorcycles 'racing' at night was incredibly loud. If you're a light sleeper, it could really affect you; it was non-stop all night. Since I was exhausted from walking all day, I slept through it mostly, but my husband said it was loud all night and only quieted down in the morning! Other than that, everything else was great, especially the breakfast, which was truly abundant…

The hotel is new, with modern facilities and is very clean. When checking in, there was a Chinese-speaking front desk staff who was very patient, which was a big plus. All the staff were polite and enthusiastic, always greeting guests. The location is excellent, close to everything, which is another plus. The rooftop pool is fantastic, offering a side view of the Petronas Twin Towers. Overall, it's a good hotel. We booked the largest room, but it was still a bit small; otherwise, no complaints!

The hotel is about an 8-10 minute walk to the nearest mall. The open-air pool is a highlight, offering great views for nighttime photos of the Petronas Towers. However, there's quite a bit of loud motorcycle noise at night when trying to sleep.

⭐Huge disappointment, not recommended. Priced at over 1600 RMB per night, this hotel is on the higher end compared to other five-star hotels in the vicinity. Surrounded by numerous upscale five-star properties, I expected a good experience, but instead, I paid the highest price for the worst experience. The lobby features an industrial design, but there's no concierge or porter service to help with luggage. Upon arrival, I had to drag all my luggage myself, which is a significant lack of expected five-star hotel service. I was assigned a street-facing room, and the constant roar of motorcycles at night, combined with mediocre soundproofing, severely disrupted my sleep. The room had a very high ceiling, making it feel quite empty, and the balcony wasn't very practical. Breakfast was also very average, with limited variety. Many dishes needed to be ordered and prepared on the spot, leading to long queues during peak hours. The quality of the food didn't match the price point. For the same budget, you could easily find hotels nearby with better facilities, service, and breakfast. The overall experience here was a huge letdown, and I truly do not recommend it.